What are the responsibilities and job description for the Phone Operator/Customer Operations position at DDG?
Phone Operator & Customer Operations for a Lawncare Industry Company.
MUST BE LOCATED IN THE FARGO-MOORHEAD AREA
Title: Phone Operator & Customer Operations
Job Summary
Answer incoming calls and make outbound calls to set appointments for prospective lawncare clients while using a personal computer. This is a remote position but must be available 8-5 M-F.
Primary Duties and Responsibilities
- Work with crew members in the field while serving as a phone operator dealing with all incoming customer calls and emails while ensuring jobs are completed in a timely manner and customer satisfaction is kept at a maximum level.
- Work well with all customers and all communications are professional and courteous
- Describe our services and prices to prospective customers while they are inquiring about services or are signing up for service, receiving payments, sending invoices
- Learn our company service policies, prices and routines and be able to execute them in action during work hours while communicating them to both customers and new employees
- Maintain our company policies while working in a remote environment
- Manage online and social media & marketing
The Ideal Candidate Is
- A detail-oriented self-starter with prior experience in the customer relations
- Someone who exhibits sound judgment with the ability to prioritize and make decisions.
- Energetic and eager to tackle new projects and ideas.
- Enjoys working with the companies clients and prospective new clients.
- A team player capable of cultivating productive working relationships across the company
- Resourceful, can-do attitude.
- Thrives in a fast-paced environment.
- Willing to take on new responsibilities as knowledge of the job position grows and training is completed.
Knowledge, Skills & Abilities
- Proficient phone skills.
- Ability to motivate clients to set appointments.
- Command of the English language, spelling and grammar.
- Experience working in a fast-paced environment.
- Ability to prioritize and work with demanding team.
- Attention to detail and accuracy.
- Hard working and dedicated to the company.
- Problem solver.
- Excellent communication skills, both written and oral.
- Working knowledge of computers, scanners, printers and varies software such as Microsoft Office, Quickbooks or other financial software. w
- Ability to Multi-task.
- Demonstrates persistence to achieve quality.
General Summary of Duties and Responsibilities
Requirements: Communicate effectively with others. Able to use a computer and a variety of office software.
Schedule:
- Monday to Friday 8:00 am to 5pm
- Overtime required a few weeks of the year during busiest season
Job Type: Full-time
Pay: From $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Fargo, ND 58102
Salary : $16
