What are the responsibilities and job description for the Technical Support Engineer position at DDG?
About the job Technical Support Engineer
DDG Partners seeks Technical Support Engineer.
Job Duties :
- Develop and maintain technical expertise in assigned areas of product functionality.
- Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.
- Provide feature explanation and deliverability best practices.
- Manage customer expectations and the customer experience to maximize customer satisfaction.
- Actively maintain and participate in job-related training activities.
- Demonstrate the ability to research, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritising and managing time effectively in a fast-paced environment.
- Multitask and perform effectively .
Minimum Requirements : Bachelors degree, or foreign equivalent, in Computer Science, Engineering or closely related quantitative discipline and at least six (6) months of experience in job offered or related field.
A related technical degree required (Computer Science, Engineering).
Special Skill Requirements :
7) JavaScript.
Any suitable combination of education, training and / or experience is acceptable.
DDG Partners is an Equal Opportunity & Affirmative Action Employer.
Education, experience and criminal background checks will be conducted. Telecommuting is an option.
Note : Application must be from US residence.
