What are the responsibilities and job description for the Auto Service Advisors, Writers, GM Experience a Plus position at Deacon Jones Chevrolet GMC of Kinston?
1053 U.S. 258, Kinston, NC 28504
Automotive Service Advisor / Writer
GM Store
Competitive Pay Plan Great Benefits!
Only Experienced should Apply!
Walk-in Applicants are Welcome!
The Deacon Jones Family has been proudly serving North Carolina for over
40 years. Our motto is: 'We Treat You How We Would Like to be Treated'. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
Deacon Jones Chevrolet GMC of Kinston needs to hire Service Advisors / Writers for their GM Service department. Are you ready to join the team that brings the power of YES? Don’t wait - apply today! We value our employees and invest in their success.
We offer:
- Competitive pay plan!
- Medical, Dental and Vision Insurance
- 401(k) retirement plan
- Employee purchase program
- Paid Vacation / Sick time
- Opportunity for advancement
Responsibilities – Service Advisor:
- Schedule appointments with customers
- Meet and greet customers
- Work with customer and technician to identify required maintenance using service history data
- Advise customers on necessary/suggested services, notify customer of any current special promotions and upsell additional services
- Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
- Estimate cost of mechanical, electric, or other repairs
- Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
- Determine progress of repair/service orders and inform customer accordingly
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
- Review results of customer satisfaction surveys with service manager
- Establish positive relationships with customers
Qualifications/Requirements – Service Advisor:
Must have experience with demonstrated success as an Auto Service Advisor/Writer and have a pattern of 'sticking around'.- GM experience is a PLUS!
- Must be adept at working a plan for success and understand the processes necessary to achieve their objectives.
- High school diploma or equivalent
- Valid in-state driver's license
- Professional personal appearance
- Please upload your resume. Completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
