Clinic Patient Care Technician - Urgent Care

Benefits
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success.
Onsite children’s care centers (Infant through Pre-K) at various locations
Tuition reimbursement
Free access to fitness centers
Career advancement opportunities
Competitive pay, shift and weekend incentives
Payactiv: Access to the money you worked for, but haven't been paid yet

Job Summary
The Clinic Patient Care Assistant (CPCA) is responsible for providing direct and indirect care for patients presenting for preventative services, specialty services, urgent or emergent issues, and potential health problems.
Care will be provided under the supervision of the practice physician and/or advanced practice provider.
Care will be provided based on the scope of training and in accordance with documented competencies.
Services provided by the CPCA may include, but are not limited to, general patient rooming, assistance with procedures, documentation of activities.
The CPCA will provide such care utilizing established principles and ethical standards as well as policies and procedures established by Deaconess.

Job Duties include the following:

Rooming Related Job Functions Considered In Scope
Provide practice-specific care to meet the needs and behaviors of patients based on the patient’s age and assessed level of growth and development for all ages of life.
May review patient data prior to the office visit for relevant clinical updates, laboratory,
x-ray and other results.
May obtain medical and social history, chief complaint and/or history of present illness.
Completes appropriate assessments (such as height, weight, temperature, pulse, respirations, blood pressure, pulse ox, hearing and vision screenings).
Documents all data obtained in the Electronic Health Record (EHR).
Prepares the patient for examination and sets up any necessary equipment.
May perform point of care testing. Obtains urine, respiratory swabs and throat swabs; completes order entry for the point of care test; processes the test and posts results.
May perform phlebotomy.
May complete EKGs.
May complete Spirometry.
Documents outgoing specimens in the specimen log.
May perform documentation assistance for the physician or advanced practice provider.
Order entry may be performed under the following conditions: a minimum of 1 year of experience, approval by both the physicians and Practice Manager, and ABROE credentialed.

Phone and Clerical Related Job Functions Considered In Scope
Schedules appointments.
Schedules referrals.
Schedules diagnostic tests.
May respond to patient phone requests which have a scripted response from the physician or advanced practice provider; any medical/clinical questions that are asked by the patient must be redirected to a clinically trained and licensed or certified staff member.
At the direction of the physician or advanced practice provider, may obtain patient signatures for ABNs, waivers, general consents for medical treatment, authorization to treat minors and medication contracts.
May obtain and document prior authorizations.



Office Maintenance & Compliance Related Job Functions Considered In Scope
Cleans the patient exam and procedure rooms.
Maintains adequate amounts of supplies in each exam and procedure room.
Restocks department supplies, monitors supply usage, and requests to have supplies reordered in a timely manner.
Maintains daily control logs for compliance including but not limited to daily refrigerator and freezer temperatures and daily disinfecting of exam rooms, tables, work surfaces & equipment.

General Job Expectations
Utilizes universal precautions in handling infectious/hazardous waste materials.
Reads and replies to educational and informational e-mails in a timely manner.
May perform documentation assistance for the physician if approved by practice management.
Performs other duties as assigned when agreed to by the Practice Manager to be within the scope of the role, education and documented competencies.

Education and Experience
High school diploma or equivalent. Experience in healthcare is preferred but not required.

Keywords: Patient Care, Clinic, Patient Care Assistant