What are the responsibilities and job description for the Scheduling Specialist II position at Deaconess Pain Management?
Join Our Team
We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.
Benefits
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:
- Onsite children’s care centers (Infant through Pre-K)
- Tuition reimbursement
- Free access to fitness centers, where health coaches are available to help with workout plans
- Career advancement opportunities
- Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses
As a Scheduling Specialist Level 2, you will play a critical role in continuing the healing mission of Deaconess.
Job Overview
This position is responsible for scheduling patient appointments for infusion services. Maintains positive patient oriented services to provide optimum patient satisfaction. This person must possess strong communication skills, have excellent grammar and spelling skills, be proficient in keyboard use and be knowledgeable about various computer software programs. The ability to multitask, apply critical thinking, prioritize and shift gears quickly are a must for this fast-paced role while demonstrating great accuracy. This individual must demonstrate ability to perform unit competencies successfully.
Job Duties include the following, other duties may be assigned:
- Provides Scheduling Services:
- Maintains patient confidentiality in all activities and at all times. Adheres to HIPAA regulations
- Schedules all advance procedures with physicians, physician’s offices, and/or appropriate departments including but not limited to specialty areas.
- Schedule patient appointments within the Health System Electronic scheduling system (EPIC) and online via Deaconess.com website.
- Maintains up-to-date knowledge and application of files, i.e., physician privileging, procedural, and block scheduling.
- Enter into computer system, and communicate to appropriate departments.
- Communicates, coordinates and schedules for the placement of patients as directed.
- Schedules and reschedules appointments
- Be proficient on cadence scheduling platforms
- Exhibit the ability to multi-task and address requests in a timely and organized fashion.
- Updating patient demographics: name, phone, address, emergency contacts, email, employer info etc.
- Financial Assistance
- Handle and own patient inquires that the specialist receives via telephone by updating the accounts appropriately via registration for future account accuracy in billing, etc
- Identifying and creating guarantors
- Be proficient at coverage training and pass coverage accuracy test yearly
- Locating the coverage and determining if the clinic takes this insurance coverage for each office within Deaconess Clinic
- Future state: Running RTE for coverage eligibility
What You Will Need
- High school diploma or general education degree (GED) required.
- One or two years’ clerical/secretarial experience.
- One to three years of experience in a physician office, hospital registration, or hospital billing preferred.
Other Key Words: Scheduling, Front Desk, Receptionist, Office, Registration
Behaviors
Required- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility