What are the responsibilities and job description for the Patient Intake Specialist I position at Deaconess?
Join our Team
We are looking for a compassionate, caring and dedicated Patient Access Intake Specialist to join our team and help us continue our tradition of excellence.
Benefits
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer :
Flexible work schedules - Full time / part time / supplemental - Day / Eve / Night
Onsite children's care centers (Infant through Pre-K)
Tuition reimbursement
Student Loan Repayment Program
Payactiv-earned wage benefit-work today, get paid tomorrow
Free access to fitness centers
Career advancement opportunities
Job Overview
Job Duties include the following, other duties may be assigned :
Collects information via phone, in person (bedside or in a registration bay) or from the web site to accurately register patients for outpatient, inpatient, and observation services.
Verifies insurance eligibility and discusses Advanced Beneficiary Notices (ABN) when appropriate.
Collects, secures and posts payments from patients.
Disperses change and accepts deposits from other Deaconess cash collection or retail points.
Ensures compliance of State / Federal regulations.
Greets patients, provides routing assistance (arranging transport or escorting patients) to point of service.
Provides cross coverage for all areas of Access Department.
Performs Post Admit functions.
Performs Work Queue functions and queries.
Complies with Standards of Employee Conduct.
Works with House Supervisor, doctors and nursing staff for proper bed placement and admission order entry.
Schedules appointments
Operates Switchboard, PBX
Other functions :
Assists by giving directions to destinations
Handles phone, fax, and email inquiries.
Balances cash drawers, petty cash, and change functions.
Prepares funds for deposit.
Answers correspondence
Performs other logically associated duties that enhance position through Continuous Quality Improvement.
Provides patients with Financial Assistance information and explain submission and processing when appropriate.
Provides lateral service as appropriate.
Serves as a preceptor for new Access Employees.
Competent in Financial Counseling patients.
Competent in computer applications pertaining to position.
Participates in on call for third shift.
Train new employees.
Other duties as assigned.
Education and Experience
Completion of High School or GED is required. Knowledge of the health care revenue cycle is preferred. Understanding insurance is a plus.
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