What are the responsibilities and job description for the Scheduling Specialist II position at Deaconess?

Job Overview

This position is responsible for scheduling patient appointments for infusion services. Maintains positive patient-oriented services to provide optimum patient satisfaction. This person must possess strong communication skills, have excellent grammar and spelling skills, be proficient in keyboard use and be knowledgeable about various computer software programs. The ability to multitask, apply critical thinking, prioritize and shift gears quickly are a must for this fast-paced role while demonstrating great accuracy. This individual must demonstrate ability to perform unit competencies successfully.

Job Duties include the following, other duties may be assigned :

Provides Scheduling Services :

Maintains patient confidentiality in all activities and at all times. Adheres to HIPAA regulations

Schedules all advance procedures with physicians, physician's offices, and / or appropriate departments including but not limited to specialty areas.

Schedule patient appointments within the Health System Electronic scheduling system (EPIC) and online via Deaconess.com website.

Maintains up-to-date knowledge and application of files, i.e., physician privileging, procedural, and block scheduling.

Enter into computer system, and communicate to appropriate departments.

Communicates, coordinates and schedules for the placement of patients as directed.

Schedules and reschedules appointments

Be proficient on cadence scheduling platforms

Exhibit the ability to multi-task and address requests in a timely and organized fashion.

Updating patient demographics : name, phone, address, emergency contacts, email, employer info etc.

Financial Assistance

Handle and own patient inquires that the specialist receives via telephone by updating the accounts appropriately via registration for future account accuracy in billing, etc

Identifying and creating guarantors

Be proficient at coverage training and pass coverage accuracy test yearly

Locating the coverage and determining if the clinic takes this insurance coverage for each office within Deaconess Clinic

Future state : Running RTE for coverage eligibility

What You Will Need

High school diploma or general education degree (GED) required.

One or two years' clerical / secretarial experience.

One to three years of experience in a physician office, hospital registration, or hospital billing preferred.

Compensation :

Hourly Range - $15.00-$22.50

Incentives :

Eligible for evening / night, weekend shift incentive based on company policies and applicable job codes. Additional details will be provided during the interview process.

Bonus :

Potential for a performance-based bonus, subject to eligibility criteria and achievement of defined metrics. Details regarding bonus eligibility and performance goals will be provided during the interview process or upon hire.

Benefits :

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer : - Flexible work schedules - Full time / part time / supplemental - Day / Eve / Night - Tuition reimbursement - Student Loan Repayment Program - Payactiv-earned wage benefit-work today, get paid tomorrow - Career advancement opportunities

Explore All Benefits :

Salary : $15 - $23

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Scheduling Specialist II

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