What are the responsibilities and job description for the Customer Service Administrator position at Deal Insurance Group, LLC?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional client services, ensuring customer satisfaction, and effectively communicating with clients to address their needs. This role requires strong interpersonal skills, attention to detail, and the ability to analyze customer inquiries to provide accurate solutions.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or in-person.
- Provide assistance with cash handling and processing transactions accurately.
- Maintain a high level of phone etiquette while communicating with clients.
- Analyze customer issues and provide effective solutions in a timely manner.
- Collaborate with team members to improve service delivery and enhance customer experience.
- Document customer interactions and maintain accurate records in the office system.
- Assist in sales efforts by promoting products and services to clients as needed.
- Support the team with various office tasks as required.
Qualifications
- Previous experience in client services or a similar role is preferred.
- Strong communication skills in English.
- Proficiency in using computers and office software applications.
- Excellent phone etiquette and interpersonal skills.
- Strong analytical skills to assess customer needs effectively.
- A positive attitude with a commitment to providing outstanding service.
- Property & Casualty Insurance License, or the ability and willingness to obtain one within 30 days of hire.
Join our team and contribute to creating a positive experience for our customers while developing your skills in a supportive environment.
Job Type: Full-time
Pay: $14.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Blacksburg, VA 24060 (Required)
Ability to Relocate:
- Blacksburg, VA 24060: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17