Implementation Specialist

Job Details

Job Location
Remote - Remote, MI

Remote Type
Fully Remote

Position Type
Full Time

Description

At DealerBuilt, we empower people to achieve their unique ambitions. Our innovative SaaS solutions are built by dealers for dealers, and we pride ourselves on tailoring our platform to adapt to the specific needs and ambitions of every dealership, regardless of size. Our technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. We are seeking an Implementation Specialist to join our team and support our growth.

Why We're Looking

We are busy and looking to add additional members to our Implementation team. We are seeking an Implementation Specialist with deep dealership experience implementing software solutions to help our dealers implement new solutions. Optimally, this person has both dealership and process improvement experience. We are looking for someone with a background in Fixed Operations, including Service, Parts, Dispatching, Electronic Repair Orders, Service Pricing Guides, Service Lane Tools, and other Fixed Operations solutions.

What You'll Do

• Hold kickoff and status meetings with dealership customers to review the implementation plan, set good expectations for the project, access and communicate the status of the implementation, and communicate updates to the broader team both internally and externally.
• Gather customer requirements and information to tailor the solution to the customer's business needs to optimize outcomes leveraging best practices.
• Train the customer on the setup and utilization of DealerBuilt solutions.
• Manage a project plan for each customer, detailing the tasks that need to be completed for the timely implementation of solutions.
• Communicate with customers throughout the implementation to ensure user, stakeholder, and decision maker engagement and support.
• Work cross-functionally with the implementation team to ensure all key deliverables and project milestones are achieved.
• Continually improve the implementation process by uncovering, documenting, and submitting best practices, recommendations, customer feedback with a focus on both quality and efficiency of implementation.

What We're Looking For

• 3 years of automotive software implementation or dealership utilization experience, representing a similar portfolio with proven results of success.
• Management of a department at a dealership is a plus.
• Proven experience as an implementation specialist leading meetings, establishing and managing plans, configuring software, training users, and driving engagement.
• Must be able to establish and maintain a strong business relationship with customer stakeholders and decision makers.
• Ability to manage customer change and adoption during the implementation cycle.
• A solid understanding of a customer's key business drivers.
• Project management style focus to ensure customers achieve their desired business results.
• A powerful desire to solve challenges and win.
• Excellent communication (verbal and written) and internal tools (Teams, Excel, PPT, Word, etc.) skills.
• Inside/Outside role with the ability to travel and be in the field 60% of your time working with customers with a significant portion of those days standing.
• Bachelor's Degree or equivalent in career experience.

What's in It for You

• Competitive Compensation: This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
• Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of.
• Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses.
• Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times.
• Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage.
• 401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match.
• Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP.
• Fully Remote: Enjoy the flexibility of working remotely while delivering exceptional results for our clients.
• Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off to balance work with life's other priorities.
• Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization.