Business Operations Specialist

About Dealerware:

Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. Dealerware was recognized by Built In as one of the 100 Best Places to Work in Austin, TX in 2025 for the fourth consecutive year.

We are seeking a Business Operations Specialist to drive scalability, efficiency, and operational excellence across our organization. This role will be responsible for KPI reporting, process optimization, and cross-functional collaboration to ensure seamless business operations.

The ideal candidate will have a data-driven mindset, strong analytical skills, and a track record of process improvement in a SaaS, fleet management, or automotive industry setting.

As a Business Operations Specialist, you will:

• Own KPI reporting and analytics, ensuring accuracy and data integrity across key business metrics.
• Conduct trend analysis and data validation to ensure reliable business insights.
• Track and manage critical SaaS metrics, including: Annual Recurring Revenue (ARR), Churn & Retention Analytics, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and Net Promoter Score (NPS)
• Oversee hardware inventory management and ensure efficient distribution and tracking.
• Manage invoice and usage reconciliations to ensure accuracy and prevent revenue leakage.
• Track and report on group rebates, ensuring compliance with contract terms and financial forecasts.
• Own and optimize the churn tracking and processing workflow to improve customer retention strategies.
• Serve as a key business partner between Finance, Sales, and Product teams to ensure operational alignment and execution.
• Develop playbooks, SOPs, and best practices to standardize and scale operations.
  
  

Your peers would say you:

• A strategic thinker with a bias for action and the ability to execute and drive results.
• Highly analytical with a strong grasp of data-driven decision-making.
• Able to thrive in a fast-evolving, high-growth environment.
• Adept at identifying inefficiencies and implementing scalable solutions.
• Experienced in SaaS operations, fleet management, or automotive industry workflows.
  
  

Required qualifications:

• Bachelor’s degree in Data Science, Business Finance, or a related field.
• 3 years of experience in business operations, revenue operations, or SaaS/automotive industry roles.
• Strong proficiency in data and operational analytics.
• Experience with CRMs & BI tools (e.g., Salesforce, PowerQuery, Tableau, Looker, Adaptive Planning, etc.).
• Technical expertise data querying (SQL), system Integrations, and automation toolsets (Workato or similar).
  
  

Dealerware offers you:

• Competitive base salary with bonus incentive eligibility
• Full benefits (medical, dental, vision, 401K)
• Backed by Audi, a 116-year-old automotive industry leader
• Discounts on Audi vehicle purchases and leases
• Opportunity to gain experience with a business that is headed in an upwards projection and constantly expanding in its space
• A company whose goal is for its employees, partners, and customers to feel they can show up fully and authentically in the shared communities, in and out of the workplace
• Tuition reimbursement, company-paid conference attendance and certifications
• Access to a wide array of free educational courses via an on-demand learning platform to foster a culture of growth and development
  
  

Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.