Remote Customer Invoice/Refund Entry Support

About Dean Cabinetry:

Dean Cabinetry is a leading manufacturer of high-quality cabinetry solutions, dedicated to providing exceptional products and customer service. With a commitment to craftsmanship and innovation, we design and produce cabinets that transform spaces while ensuring functionality and style. Our team values collaboration, integrity, and excellence, and we are looking for motivated individuals to join us in delivering outstanding results for our clients.

Job Overview:

We are seeking a detail-oriented and customer-focused Remote Customer Invoice/Refund Entry Support professional to join our growing team. In this role, you will be responsible for processing customer invoices and refund requests, ensuring accuracy and timeliness in all transactions. You will interact with customers and internal teams to resolve inquiries and provide exceptional support.

Key Responsibilities:

- Process customer invoices and refund requests accurately and efficiently.

- Review and verify customer information and transaction details.

- Maintain and update customer accounts in our database.

- Respond to customer inquiries regarding invoices, payments, and refunds via email and phone.

- Collaborate with internal teams to resolve any discrepancies or issues related to invoicing and refunds.

- Track and report on the status of invoices and refunds.

- Assist in developing and implementing procedures to improve invoicing and refund processes.

- Provide exceptional customer service and support to maintain high customer satisfaction levels.

- Stay informed about company products and services to effectively assist customers.

Requirements:

- High school diploma or equivalent; associates degree in finance, business, or related field is a plus.

- Proven experience in customer service, invoicing, or accounts receivable preferred.

- Strong attention to detail and accuracy in data entry.

- Excellent communication skills, both written and verbal.

- Proficient in Microsoft Office Suite, particularly Excel; experience with invoicing software is a plus.

- Ability to work independently and manage time effectively in a remote environment.

- Problem-solving skills and a proactive approach to customer inquiries.

- Strong organizational skills with the ability to prioritize tasks.

Benefits:

- Competitive salary commensurate with experience.

- Flexible remote work environment.

- Comprehensive health, dental, and vision insurance.

- Paid time off and holidays.

- Retirement savings plan with company match.

- Opportunities for professional development and career advancement.

- Employee discounts on Dean Cabinetry products.

Join Dean Cabinetry and help us deliver exceptional service to our customers while working in a dynamic and supportive environment!

Available shifts and compensation: We have available shifts all days of the week. Compensation is $45.00 - $50.00/hour.

About Dean Cabinetry: Dean Cabinetry is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.deancabinetry.com/.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.