What are the responsibilities and job description for the Service Advisor position at Dean McCrary Kia & Mazda?
Job Description
Join Dean McCrary Kia & Mazda in Mobile, Alabama, a renowned dealership committed to providing exemplary customer service and ensuring complete satisfaction with every automotive service experience. We seek a Service Advisor who not only possesses a deep understanding of vehicle mechanics but also excels in customer interaction, acting as the bridge between our clients and the service department. Our positive work environment is designed to be inviting for both employees and customers, with team members who value each other's contributions and maintain a collaborative spirit. This role is integral to maintaining the high standards we have set in customer care and service excellence. As a Service Advisor, you'll be at the forefront of customer communication, ensuring a seamless, informative, and pleasant experience for every client that walks through our doors. If you have a passion for automobiles and thrive in a fast-paced environment, we encourage you to join our team and make a difference every day.
Salary: $50000.00 - $100000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Provide excellent customer service by greeting customers, listening to their concerns, and addressing their needs- Perform vehicle inspections to identify necessary repairs and maintenance
- Communicate with customers about recommended services and explain the benefits of each service
- Prepare accurate estimates for repairs and obtain customer approval before proceeding with the work
- Coordinate with technicians to ensure timely completion of repairs
- Maintain accurate records of customer interactions, services performed, and parts used
- Follow up with customers to ensure satisfaction and address any additional concerns
Requirements
Strong knowledge of engine repair, shocks struts, oil changes, Opening/Closing RO's and ensuring proper billing, transmission, brake repair, alignment, tire service, suspension, and air brake systems- Excellent communication skills to effectively interact with customers and explain technical information in a clear and concise manner
- Strong problem-solving skills to diagnose vehicle issues accurately and recommend appropriate solutions
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Detail-oriented with a focus on accuracy in record keeping and documentation
- Strong organizational skills to prioritize work and meet deadlines
Salary : $50,000 - $100,000
