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Ambulatory Service Representative II

Dean's Professional Services
Houston, TX Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/8/2025

Job Description

Job Description

Dean's Professional Services is now hiring a qualified Ambulatory Service Representative to work for a Hospital Facility in Houston, TX.

We are on a mission to create care that is more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities!

Ambulatory Service Representative is responsible for performing patient registration procedures and ensuring that all necessary patient forms are provided and filled out for the clinic visit.

Job Responsibilities :

  • Welcomes the patient and family; responds to questions with prompt information and / or services related to appointment status wait time or unanticipated problems.
  • Obtains translation services as needed.
  • Obtains and verifies patients' demographic data.
  • Consult the admissions department for patients arriving with incomplete or complex admission accounts.
  • Collects up-front fees (co-pay fees for services) from patients according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
  • Communicate the patient's arrival and ready-to-room status with the clinic.
  • Tracks prolonged wait times in the waiting room and investigates the cause.
  • Collaborates with others to develop quality service-focused measures to identify clinic issues.
  • Initiates investigation into variances regarding cash / funds; reconciles petty cash count and reports overage / shortage daily; completes and submits daily batch and credit card transaction reports.
  • Performs order entry and schedules ancillary testing for patients as ordered by the provider.

Job Requirements :

  • High School Diploma - Required
  • Bilingual in Spanish / English - Preferred
  • 2 years of experience providing excellent customer service. - Required
  • Pediatric Experience - Preferred
  • Knowledge of medical terminology, insurance terminology, and customer service. - Required
  • Must have the ability to communicate effectively in both oral and written forms; possess good interpersonal skills organization and problem-solving skills and good time management skills.
  • Must be able to provide excellent customer service skills, operate a personal computer and software efficiently and operate general clinic equipment.
  • Job Details :

  • Schedule : M-F Mostly 8-4 : 30 but may vary slightly depending on first / last pts ( 7 : 30-4 or 8 : 30-5P)
  • Starting at $19 / hr. (based on experience) benefits.
  • Full benefits - healthcare, dental, vision, 401k program.
  • Temp-to-Hire opportunity
  • Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visit.

    Salary : $19

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