Restaurant Manager

Schulson Collective transports Philadelphia to a quaint Mediterranean coastal town with their new concept, Dear Daphni. Our new restaurant offers sharable plates, unique flavor pairings & luxurious cocktails that are sure to have your inner foodie satisfied at first bite (or sip)! Join us for a memorable, interactive service & a vibrant atmosphere that will leave you dreaming of your next visit. Welcome to our love letter – Dear Daphni,

Job Title: Restaurant Manager

Job Summary:

The Restaurant Manager oversees daily operations, ensuring high standards of customer service, food quality, and overall guest satisfaction. This role involves managing staff, handling administrative duties, and ensuring a safe, clean, and well-maintained establishment.

Key Responsibilities:

1. Staff Management:

   • Train, develop & motivate hourly staff.
   • Schedule work shifts and assign duties.
   • Address employee concerns and disciplinary issues.

2. Customer Service:

   • Ensure high levels of customer satisfaction through excellent service.
   • Handle customer complaints and resolve issues efficiently.
   • Monitor and respond to online reviews and feedback.

3. Operations Management:

   • Oversee the day-to-day operations of the restaurant.
   • Ensure compliance with health and safety regulations.
   • Monitor inventory levels and order supplies as needed.

4. Financial Management:

   • Manage budgets, control costs, and maximize profitability.
   • Analyze financial reports and develop strategies to improve performance.
   • Handle cash management, including daily reconciliations and bank deposits.

5. Collaboration:

   • Collaborate with the corporate Social Media team to market specials, new menu items & all things new at your concept. 
   • Communicate staffing needs to the corporate Talent Acquisiton team & attend weekly job fairs. 

6. Compliance and Licensing:

   • Ensure compliance with local, state, and federal regulations.
   • Maintain proper licensing and permits.
   • Stay updated on industry trends and legal requirements.

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Experience: At least 2 (two) years of upscale dining management is required 
• Skills:
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in restaurant management software (Resy, Toast, Restaurant365)
  • Financial acumen and budgeting experience.
  • Ability to work in a fast-paced environment and handle stressful situations.

Working Conditions:

• Availability to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.
• Willingness to be involved in hands-on tasks and work in all areas of the restaurant as needed.