What are the responsibilities and job description for the Call Center Dispatcher position at Deaton Fleet Solutions?
Overview
Deaton Fleet Solutions is seeking a dedicated and reliable Call Center Dispatcher to join our team Our dispatch team plays a crucial role in ensuring efficient communication between customers and service providers to assist with roadside breakdowns in a timely and professional manner.
Deaton Fleet Solutions is a proud member of the Epika Fleet Services, Inc. family.
Responsibilities
As a Call Center Dispatcher, you will serve as the critical link between truck drivers experiencing roadside issues and our network of service providers. Your primary responsibility will be to coordinate prompt and efficient service, ensuring minimal downtime for our clients.
Key Responsibilities
Handle incoming calls from truck drivers or fleet representatives requesting roadside assistance.
Coordinate with service providers to facilitate timely repairs and support.
Maintain ongoing communication with drivers until service is successfully rendered.
Follow up with vendors to ensure accurate and timely billing.
Accurately document service interactions and maintain organized records.
Qualifications
Qualifications & Skills
High school diploma or GED required.
Exceptional customer service skills with a professional demeanor.
Strong organizational abilities with keen attention to detail.
Excellent verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficient computer skills and experience with dispatch software preferred.
Self-motivated, proactive, and able to work independently.
Previous experience in the transportation or fleet service industry is required
Benefits
Why Join Us?At Deaton Fleet Solutions, we pride ourselves on fostering a supportive and collaborative work environment. We offer competitive compensation, career growth opportunities, and the chance to be part of a dynamic team committed to excellence in fleet management and roadside assistance services.
If you are passionate about providing exceptional service and thrive in a fast-paced setting, we encourage you to apply today!
WHAT WE OFFER YOU:
- Casual work environment
- Paid Time Off including some holidays
- Health Insurance with HSA plan option
- Free Dental and Vision Plan for Employee
- Disability & Life, among other insurance plans
- 401(k) with company match after 90 days of employment
- Employee assistance program
- Family oriented company that believes in a true work/life balance
- Opportunities for growth in partner businesses nationwide
Posted Salary Range
USD $20.00 - USD $27.00 /Hr.Salary : $20 - $27