What are the responsibilities and job description for the Bilingual Insurance Customer Service Rep position at Debbie Marcus?
Join the Deborah Marcus Agency, a leading player in the insurance industry with a beautiful location in Miami, Florida. Our team prides itself on creating a warm and inviting atmosphere where everyone feels like family. Our in-person interactions create a strong sense of camaraderie and support.
Overview
We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. In this role, you will be responsible for providing exceptional support to our clients while effectively communicating in both English and another language. Your ability to handle inquiries, resolve issues, and maintain a high level of customer satisfaction will be crucial to our success.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.
- Conduct outbound calling to follow up with clients and gather feedback.
- Perform data entry tasks accurately and efficiently to maintain up-to-date client records.
- Assist with cash handling procedures as needed, ensuring accuracy in transactions.
- Communicate effectively with clients in both English and the second language, ensuring clarity and understanding.
- Support sales efforts by promoting products and services during client interactions.
- Collaborate with team members to enhance client services and improve overall customer experience.
Skills
- Bilingual proficiency in English and at least one other language is required.
- Strong communication skills, both verbal and written, with the ability to convey information clearly.
- Experience in outbound calling and sales is a plus.
- Proficiency in office software applications for data entry tasks.
- Excellent organizational skills with attention to detail.
- Ability to handle cash transactions accurately and responsibly.
- A strong commitment to providing exceptional client services and customer support.
Join us as we strive to deliver unparalleled service to our clients while fostering a supportive work environment!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $20