What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Debbie McGuinness - State Farm Agent?
ABOUT THE AGENCY :
Debbie’s journey with State Farm began in 1977 after graduating from Pace University, and she’s been proudly serving her community ever since. She opened her agency in 1995, building a reputation for exceptional service and a welcoming environment.
Our team, now seven strong, is dedicated to creating a warm and inviting space for both customers and colleagues. We pride ourselves on fostering connections and providing outstanding support to everyone who walks through our doors.
If you’re looking to join a team that values kindness, collaboration, and making a difference, we’d love to hear from you!
ROLE DESCRIPTION :
As a Customer Relations Representative - State Farm Agent Team Member with Debbie McGuinness - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.
QUALIFICATIONS :
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