Credit & Collection Administrator

TitleCredit & Collections Administrator

Reports toCredit & Collections Manager

FLSA StatusExempt

DTG Recycle is dedicated to sustainability, and we are as focused on the environment as we are on our people. As the largest recycler of commercial, industrial, construction, and demolition materials in the Pacific Northwest, we have been making a positive impact on our community since 1999. Join our passionate team and help us continue delivering world-class customer service while contributing to a greener future.

Position Overview

We are looking for a dynamic Credit & Collections Administrator to join our team in Bothell, WA. This role combines responsibilities in credit management, collections, and customer account setup and maintenance. You will be responsible for managing customer accounts, resolving billing and payment issues, ensuring timely collections, and supporting account creation and updates. This is an excellent opportunity for someone with strong experience in collections, credit management, and customer accounts.

Duties/Responsibilities

Credit & Collections

• Manage a portfolio of assigned customer accounts, ensuring timely payments and adherence to credit terms.
• Make at least 30 collection contacts daily, ensuring accounts are contacted promptly and payment issues are addressed.
• Build and maintain positive relationships with customers to reduce past-due balances and resolve billing disputes.
• Research and reconcile customer accounts, identifying discrepancies and working with internal teams to resolve issues.
• Escalate delinquent accounts and disputes to management as needed.
• Ensure proper communication with customers to resolve outstanding balances.
• Maintain detailed notes and records of all communications and actions taken on customer accounts.
• Collaborate with internal teams, such as sales and accounting, to resolve issues.
• Monitor customer accounts for ongoing disputes or payment issues and escalate when appropriate.
• Provide updates to management on the status of assigned accounts, including pending issues and resolutions.
  
  

Customer Accounts

• Create and maintain accurate customer accounts in the system, ensuring correct pricing, account setup, and documentation.
• Verify and audit new and existing customer account information, including pricing, contact details, and billing terms.
• Communicate regularly with the sales team to confirm customer account details, pricing changes, and any account-specific needs.
• Identify and document opportunities to improve procedures, processes, and account management practices.
• Resolve customer setup issues, ensuring all account information is up to date and correct.
• Conduct audits on customer accounts, particularly those facing issues with billing or setup, and make necessary updates.
• Generate weekly and monthly reports on customer account status, including pending accounts and resolutions of existing issues.
• Collaborate with other departments to ensure that customer account setups and billing are aligned with customer expectations.
• Assist with additional projects as directed by the Credit & Collections Manager.
• Crosstrain with other team members to cover during absences.
  
  

Additional duties as assigned.

Required Skills/Abilities

• Minimum of 2 years of experience in collections, customer account management, or similar roles.
• Advanced proficiency in Microsoft Excel and other Microsoft Suite software.
• Excellent verbal and written communication skills with the ability to handle sensitive customer interactions.
• High level of integrity in dealing with both internal and external customers.
• Bilingual (English/Spanish) is preferred.
• Ability to prioritize tasks, maintain accuracy, and work under pressure.
• Experience in the construction, recycling, or related industries is a plus.
  
  

DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities are encouraged to contact HR for accommodation requests.

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