What are the responsibilities and job description for the Customer Care Representative - Part Time position at Debug Pest Control Inc.?

Job Description

Description :

Location : Smithfield, RI

Hours : 20 hours per week, Monday to Friday, 10 : 00 AM - 2 : 00 PM

Compensation : $18-$22 per hour, plus potential commission on closing new business and hitting certain benchmarks

Start Date : Targeting February / March

About Debug Pest Control :

Debug Pest Control started small in 1993, with one truck and a big mission : "Put People First” . Now, we’re a family-owned business with 40 employees cutting-edge equipment, all while keeping that same mission at the heart of everything we do.

We’re not just problem-solvers—we’re innovators. Embracing technology is key to our growth strategy, allowing us to provide smarter, faster, and more efficient solutions to our customers.

We’re also locally rooted, not a big faceless corporation—we’re your neighbors.

At Debug, you’ll gain hands-on experience, work with a supportive team, and make a real impact. Ready to join a company that’s all about protecting homes and businesses while putting people first? We invite you to apply!

Job Description :

As a Customer Care Representative at Debug Pest Control, you will be the first point of contact for our customers, delivering outstanding customer service. You’ll help handle customer inquiries, schedule appointments, resolve issues, and contribute to creating a positive customer experience.

Responsibilities :

Respond promptly and courteously to incoming calls.
Provide accurate and timely information to customers.
Schedule service appointments efficiently.
Resolve customer issues or escalate when necessary.
Maintain up-to-date customer records and promptly update account information.
Collaborate with the team to exceed customer expectations.
Maintain a positive, professional attitude in all interactions.

What You Bring :

Previous customer service experience preferred.

Strong communication skills, both written and verbal.

Ability to multitask and work in a fast-paced environment.

Confidence, decisiveness, and sound judgment in various situations.

Proficiency with email, messaging, and phone systems.

Typing speed of at least 35 WPM and familiarity with 10-key.

Adaptability to a changing work environment.

Bilingual abilities are a plus (not required).

We Live By These Core Values :

Good Vibes

Do the Right Thing

We Care

Make Tomorrow Better Than Today

People First

If the above sounds like you, then please apply today!

Join the Debug Pest Control team and be a crucial part of our commitment to providing exceptional customer service and pest control solutions. Your dedication and customer-focused approach will contribute to our mission of creating pest-free environments for our valued clients.

This position does have the potential to go "Full-Time" once we get into the "busy season" of Spring / Summer - however, if you prefer a part-time role in a long term capacity, this is something we are comfortable with as well.

Requirements :

What This Role Needs :

2 years of customer service experience.

2 years experience in customer scheduling and / or call center operations.

Proficient in multitasking, with the ability to organize and prioritize tasks in a fast-paced environment.

Strong interpersonal and communication skills, both written and verbal.

High proficiency in email, instant messaging, and various electronic communication tools.

Exceptional written communication skills, including spelling and punctuation.

Capable of sitting for extended periods.

These skills and experiences help, but are not required :

Previous experience in a customer care for for a pest control company.

Experience with Field Routes or Service Titan.

Experience using Slack.

Experience using Google Business Enterprise (Gmail for business).

Equal Employment Opportunity (EEO) Statement for Debug Pest Control :

At Debug Pest Control, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We strive to create an inclusive workplace where everyone feels valued, respected, and supported. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, benefits, and termination. Discrimination or harassment of any kind is not tolerated at Debug Pest Control. We encourage all qualified individuals to apply for career opportunities with us and join our team in providing exceptional pest control services while upholding our commitment to fairness, equality, and respect.

Salary : $18 - $22

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