What are the responsibilities and job description for the Front Desk Attendant/Host position at Decades Lancaster?
Overview
We are seeking a friendly and professional Front Desk Attendant/Host to join our team at Decades. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Front Desk Attendant, you will play a crucial role in creating memorable experiences for our guests while managing various administrative tasks.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Work through a server/bartender rotation with efficiency.
- Seat guests upon arrival and communicate to respective service staff members in a timely and efficient manner.
- Set up guests on bowling lanes while maintaining the wait-list for future bowlers.
- Operate phone systems to manage incoming calls and relay messages as necessary.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in hospitality or restaurants.
- Strong communication skills with an emphasis on phone etiquette.
- Familiarity with restaurants is a plus.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A passion for providing outstanding customer service in a fast-paced environment.
- Ability to work flexible hours, including weekends and holidays as needed.
Join us in delivering exceptional experiences for our guests while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Food provided
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Night shift
Ability to Commute:
- Lancaster, PA 17603 (Required)
Work Location: In person
Salary : $11 - $13
