What are the responsibilities and job description for the Patient Finance Coordinator position at Decatur County Hospital?
Company Overview
Decatur County Hospital (DCH) is a critical access hospital located in Leon, Iowa, dedicated to providing high-quality healthcare services to our community. With a range of services including emergency care, rehabilitation, and various specialty clinics, we are committed to ensuring the health and well-being of our patients.
Summary
As a Patient Finance Counselor at Decatur County Hospital, you will play a vital role in enhancing the patient experience by managing patient payments, including working with health insurance plans to determine coverage and benefit limits for both pre-service and post-service collections. This role required excellent customer service skills, both in written and verbal communications, and the ability to collaborate effectively as a member of the revenue cycle team.
Responsibilities
- Posting patient and insurance payments
- Counseling patients on payment options
- Assisting with applications for state programs or hospital financial assistance
- Managing a diverse workload
The counselor will handle patient inquiries, communicate out-of-pocket expenses prior to services, monitor scheduled self-pay encounters, and follow up on delinquent accounts. The counselor will refer delinquent accounts to external collection agency when necessary.
This role also involves working with Registration, Medical Records, and Billing Staff to achieve departmental goals. The counselor may also serve as backup to the registration staff as needed.
This position is a vital part of the revenue cycle team, helping to ensure financial processes are handled with care and professionalism.
Qualifications
- Strong customer service skills
- Familiarity with a hospital office setting
- Knowledge of Microsoft Office and other web-based programs
- Experience in financial assistance and collections
- Ability to manage multiple tasks and deadlines efficiently
- Excellent communication and interpersonal skills
If you are passionate about enhancing patient experiences and want to be part of a dedicated healthcare team, we invite you to apply today at Decatur County Hospital!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person