Sr Technical Support (Network / Operations)

Job Description

Job Description

Lab Tech for Mac & Windows computer & eventually mobile devices

Require assistance for manual testing software and script updates while developing automated testing

Must have experience w / Mac, Windows, Mobile Device Management software, iOS & Android, ability to work on different types of devices (desk top, lap top, mobile, tablet, etc.)

Will be responsible for maintaining a physical device lab with laptops / desktops, KVM switch, & long term mobile devices. Responsible for the entire lifecycle of devices from onboarding, maintenance, decommissioning, & troubleshooting.

Mac OS / Windows Troubleshooting, very familiar with troubleshooting for hardware / software for laptops / desktops / mobile devices

Familiarity with command line interface or CLI, scripting a plus

Familiarity with KVM over IP switches is a plus

Worked in a production environment / data center to ensure uptime

Previous lab experience a plus

Experience with monitoring tools such as Aternity, MDM’s with JAMF / SCCM / Intune to ensure laptop / desktop device uptime or alerted from issues

Understanding of patch cabling / basic networking

Attention to detail on security / best practices for both software, hardware, physical lab space / data center environment. Will play a key role in defining new processes as the lab evolves and scales.

Nice to have :

SCCM / Intune for Windows, JAMF for Macs, & Aternity across both types of machines

NewRelic