IT Service Manager North America - 6 Month FTC

Vacancies

IT Service Manager North America - 6 Month FTC

Job Introduction

Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra!

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, ( D )edication, ( E )njoyment, ( C )ourage, ( H )onesty, ( R )elationships and ( A )mbition are at the heart of our everyday operations and the way we do business

The Opportunity

As a leader in the Dechra Group IT team, the IT Manager is responsible for planning and coordinating the direction of the technology team in their assigned territory or region. The IT Manager recruits, trains and mentors’ new IT team members, providing guidance and leadership. The IT manager monitors general IT related incidents and workloads, account management, systems monitoring, and documentation ensuring adherence to Dechra policies. The IT Manager is a hands-on role that steps in when necessary to handle difficult issues and projects, or if the team has absences or skill gaps.

The IT manager takes ownership of the technical support and project delivery for local site and remote employees across North America. Reporting to the Group Head of IT Service, the IT Manager works closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Candidates must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware / software solutions and will need to be able to work independently under minimal supervision and, at times, outside of normal business hours.

Role Responsibility

So, what will you be doing? This role has a broad and varied scope and the successful candidate will have responsibility for duties including :

• Recruit, train and manage new IT team members through coaching and mentoring.
• Identify short and long-term technology needs and recommend changes.
• Plan and direct the installation and maintenance of hardware and software.
• Prioritize team activities regarding support, maintenance, and projects.
• Ensure team adheres to policies and procedures set by the Service Delivery team.
• Serve as an escalation point for junior IT staff members regarding technology and customer service-related inquiries.
• Serve as a member of the global IT team to set strategy and standards.

The Ideal Candidate

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly excited to hear from those who have / are :

Experience with CRM or ticketing systems (ITSM)

Experience of Office 365 Admin

Intermediate knowledge of AD / DNS / DHCP

Network Security Standards understanding

VOIP Management

VMware Management

Knowledge of IT hardware and networking

Documentation experience

Self-starter and able to work independently and as part of a wider team

Strong analytical and problem-solving skills

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

Team leadership and management

Project management

Migration experience

Operation / support experience

Multi-site management experience

Previous mentoring experience

Travel 15-20%, could be international

May require participation in an on-call rotation or shift work, including weekends and evenings