What are the responsibilities and job description for the Voice Technician position at DecisionPoint | Cortek?
Overview
DecisionPoint Corporation is seeking a Voice Technician to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program.
This position is onsite in the Washington, DC area.
Duties & Responsibilities
Install, configure, and maintain VoIP/VoSIP equipment and systems, ensuring all configurations meet JSP and DoD standards.
Troubleshoot voice communication issues and perform regular maintenance to ensure reliable service for secure and non-secure voice traffic.
Document all voice network assets, including hardware, software, and configurations, in accordance with DoD and JSP engineering standards.
Maintain accurate records in the CMDB for all voice-related network assets and ensure configurations are baselined and reported as per government requirements.
Ensure all voice systems comply with DISA’s STIG standards prior to deployment, conducting necessary testing and validation.
Support the team in meeting the enterprise network’s configuration standards, performing compliance audits as required.
Track and update warranty and licensing information for all voice communication equipment using the Unclassified Government system, ensuring all records remain current throughout the product lifecycle.
Contribute to monthly reports.
Support real-time, uninterrupted access to voice asset configurations for authorized personnel and ensure accurate integration of configuration data across systems from other services/agencies as required.
Qualifications
Active TS/SCI clearance required.
Bachelor’s Degree in Related Field or equivalent with 3 years experience; 3 years within the DOD environment
- Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
- Solid Customer Service and Support Skills in a high visibility environment.
- Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses
- Problem analysis and problem solving.
- Attention to detail and accuracy
Certifications: Telephony Certifications from Avaya, Nortel, AT&T
Our Equal Employment Opportunity Policy
- EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
- Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
- Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
