Training & Deployment Engineer #1135

REMOTE  POSITION

The Training & Deployment Engineer, will be responsible for guiding new customers through the implementation process of Decisiv Products, including setup, testing, process reviews, and training. This position will work with the customer from initial engagement through training, follow up process, and hand-off to Strategic Accounts as an established customer. The Training & Deployment Engineer will consult with customers on their goals and priorities and will work with necessary internal teams to provide the instruction, resources, and best practices to achieve those goals. This role reports into the Customer Success Organization (CSO).

Primary Responsibilities

• Establish relationships between Decisiv and new usage-based accounts.
• Oversee the entire training and onboarding process for customers in line with project timelines, KPIs, and driving value for the customer while providing a positive experience. 
• Drive scalability by participating in efforts to strengthen customer processes though implementation of the Decisiv Products.  
• Coordinate, develop, and deliver training sessions, ranging from sessions held with individual locations, grouped locations, online, self-guided, and training certification programs. 
• Add to the expanding library of Help Center Articles
• Work with all internal Decisiv departments to align on resources required to execute the implementation plan.
•  Develop trust with new customers during implementation and establish usage critical to success and adoption of products. Ensure that all customer stakeholders understand the value that Decisiv is bringing to their organization and maximize their value capture from Decisiv.
• Respond to customer inquiries during the onboarding process in a timely manner.
• Act as a voice of the customer by sharing and actioning customer feedback.

Skills and Experience

• Qualifications
  1. Ability to work independently in fast-paced environments, with strong problem-solving, planning, time management, and communication skills.
  2. Strong leadership and consulting skills with demonstrated ability to educate, coach, motivate, and influence others, particularly obstinate end users with little to no exposure to information technology.
  3. Excellent communication and presentation skills.
  4. Ability to develop and maintain relationships across newly engaged service providers and fleets organization.
  5. Maintains high ethical standards of conduct; ability to appropriately handle customer-confidential information.
• Technology and Business experience
  1. 2 years’ training experience working in a technology-driven business, with strong preference for candidates with enterprise software experience.
  2. Experience in Industrial, Transportation, Logistics, Aftermarket, or Maintenance/Service industries preferred.
  3. Proficient with professional software, including PowerPoint, Excel, Word, CRMs, and communication/messaging applications. 
  4. Possesses personal and business integrity and professional approach to their relationships and their position.

Education

• Bachelor’s degree preferred but not required with appropriate experience.

Travel 

• Ability and willingness to travel 60% of each month.

• Training
  Success rate of new locations reaching usage goals in 30/60/90Meet timelines for handoff to Account Manager
  • Timelines created by Product SME for project rollout

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor work visas.