Job Summary:

The Volunteer Coordinator, as a member of the hospice interdisciplinary team, is responsible for management and regulatory oversight of all volunteers (administrative, companionship, spiritual, bereavement) with the programs of United Hospice Service. Responsible for the orientation, training, and coordination of volunteer assignments and documentation in the electronic medical record. Responsible for developing, implementing, and managing the bereavement program in coordination with hospice social workers. Responsible for event coordination as requested.

Duties/Responsibilities:

• Responsible for the management of all volunteers (administrative, companionship, spiritual and bereavement).
• Manages the hospice volunteer program, including development, recruitment, screening, interviewing, training, retention, and evaluation.
• In collaboration with the hospice social worker, responsible for developing, implementing, and managing the bereavement program.
• In collaboration with the hospice social worker, coordinate grief related resources to offer families (phone calls, visits, mailings, plan and facilitate grief groups, referrals to outside sources, etc)
• Maintains volunteer personnel files including training, education, medical records, and background checks.
• Participates in Interdisciplinary Group meetings and assists in developing and updating the Plan of Care.
• Coordinates hospice volunteer requests and maintains documentation.
• Assures compliance of volunteer and bereavement programs with hospice applicable regulations.
• Maintains all program statistics for volunteer and bereavement services and reports the findings to the Hospice Director.
• Plans and implements volunteer in-services and trainings.
• Plans and implements volunteer appreciation activities and events to enhance retention.
• Coordinates planning of Memorial Service and fundraising events.
• Performs other related duties assigned by the Hospice Director.

Required Skills/Abilities :

• Knowledge of hospice philosophy and services
• Excellent communication and organizational skills, including public speaking.
• Computer skills including Excel, Word, and electronic medical records.

Education and Experience:

• High school graduate or equivalent
• Degree in Health Services field, Human Services, Social Work, Counseling, or related field preferred
• One year of volunteer coordinator or management experience preferred.
• Experience in recruitment, training, supervision, coordination, and evaluation of volunteers
• Experience with families/caregivers with death/dying/grief issues.