What are the responsibilities and job description for the Intake Coordinator position at DeCoach Recovery Centre?
Job Description
Job Description
About Us :
DeCoach Recovery is a leading addiction treatment center dedicated to providing comprehensive and compassionate care to individuals struggling with substance use disorders. We offer a range of evidence-based treatments and therapies tailored to each patient's unique needs, with a focus on long-term recovery and wellness.
Position Summary
The Intake Specialist is responsible for managing the initial client interaction and intake process. This role involves gathering detailed information, assessing client needs, and ensuring clients are directed to the appropriate services. The Intake Specialist serves as the first point of contact and plays a crucial role in facilitating a smooth and efficient intake process.
Key Responsibilities
Client Interaction and Assessment :
Conduct initial interviews with clients to gather personal, medical, and social information.
- Assess client needs, eligibility for services, and urgency of service requirements.
- Provide information to clients about available services and programs.
Documentation and Record-Keeping :
Accurately document all client interactions, assessments, and relevant information in the organization's database.
Communication :
Maintain clear, professional, and empathetic communication with clients and their families.
Administrative Duties :
Manage and schedule intake appointments.
Compliance and Reporting :
Ensure all intake activities comply with organizational policies, procedures, and applicable laws.
Qualifications
Education :
Diploma, or a degree in the related field.
Experience :
Previous experience in an intake role, customer service, or a related field.
Skills :
Excellent communication and interpersonal skills.
Personal Attributes :
Empathetic and compassionate, with a genuine interest in helping others.
Monday and Friday : 3pm-12am
Saturday and Sunday : 8am-5pm
