Job Summary

We are seeking a highly motivated Customer Support Representative to join our team. This role requires exceptional customer service skills, strong computer skills, and the ability to work in a fast-paced environment.

About Decorah Bank & Trust Company

Decorah Bank & Trust Company is a leading financial institution dedicated to providing exceptional banking services to our customers. We pride ourselves on our commitment to community involvement, innovative products, and outstanding customer service.

Essential Duties and Responsibilities

• Helps customers with various services such as check cashing, deposits, loan payments, change orders in a prompt, accurate and efficient manner.
• Understands, explains and sells other products such as Personal money orders, savings bond redemption, internet banking, and other services the bank offers.
• Actively listens to customers to recognize needs and opportunities to refer to other departments for maximum customer service.
• Answers incoming customer support calls. Works with walk-in customers as needed. Responds to customer emails, online banking messages and chat.
• Admits customers to safe deposit vault.
• Helps maintain adequate cash supply by ordering money and verifying cash, balances coin machine and cash vault.
• Balances teller drawer and assures that cash and coin supply is kept under the maximum levels.
• Assist in other areas of the bank, as needed.

Requirements

• High school diploma or general education degree (GED) or 3-6 months related experience.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong computer skills and ability to work on the computer for extended periods of time.
• Excellent customer service skills and ability to meet deadlines.
• Ability to work in a fast-paced environment and adapt to changing situations.

Work Environment

The work environment is dynamic and fast-paced, with occasional exposure to moving mechanical parts and potentially hazardous conditions. The noise level is usually moderate, and the employee must be able to work independently and as part of a team.

Other Qualifications

• Computer skills: Teller platform, MS Outlook, web browser.
• Excellent customer service skill.
• Abilities to meet deadlines.