Payment Specialist

Description

Position Summary: The Payment Specialist will have an active hand in many parts of payment operations. On a day to day basis, this role can expect to review and process multiple incoming and outgoing wire transfers, research and correct mis-processed checks, handle check disputes, process foreign checks, and participate in the review of stop payment and digital banking input - all while keeping a keen eye for errors or fraud. In addition to these primary functions, this role will be integrated in with the Digital Banking department to learn about and assist with the management of the digital banking channel both from the consumer and business perspective.

This role is also responsible for assisting the bank, to the best of the employee’s abilities, in complying with applicable state and federal banking rules and regulations as they pertain to this position including, but not limited to, the Bank Secrecy Act. Must embrace and uphold the bank’s Code of Conduct, Core Values, and Service Standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Process incoming and outgoing domestic and international wire transfers accurately and timely.

· Verify wire instructions for accuracy and compliance with bank policies and fraud prevention measures.

· Ensure proper authorization and documentation for all wire transactions.

· Research and resolve check discrepancies, errors, and disputes.

· Manage return items and adjustments related to check processing.

· Research and correct mis-processed checks.

· Handle the processing and verification of foreign checks, ensuring accuracy.

· Process and reconcile incoming check returns.

· Participate in the review of stop payment and digital banking input.

· Demonstrate strong attention to detail in identifying errors, discrepancies, and potential fraud in transactions.

· Support internal teams by troubleshooting and resolving payment-related issues.

· Ensure compliance with banking regulations and internal policies.

· Stay updated on payment processing regulations, technology, and industry best practices. 

· Perform other duties as assigned to support operations, customer support, and other areas within the bank. 

Requirements

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Education and Experience:

Associate degree preferred; High school diploma or general education degree (GED) required; or one to three months of related experience and/or training; or equivalent combination of education and experience required. 

Competencies:

· Attention to Detail – ensures accuracy in processing transactions, identifying errors, and detecting potential fraud. 

· Analytical Thinking – Evaluates payment discrepancies, resolves transaction issues, and ensures compliance with banking regulations.  

· Technical Proficiency – Navigates banking systems, payment platforms, and digital banking tools efficiently. 

· Problem Solving – Quickly identifies transactions issues, investigates discrepancies, and provides effective solutions.

· Adaptability – adjusts to change and evolving banking regulations, technology updates, and process improvements in payment operations.

· Time Management – prioritizes and processes transactions accurately and efficiently within deadlines.

· Growth Mindset – continuously seeks new knowledge and looks for new ways to grow in skills.  

Required Skills & Abilities:

·  Ability to read and comprehend simple instructions, short correspondence and memos. 

· Ability to write simple correspondence. 

· Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

· Ability to perform basic mathematical skills, including but not limited to addition, subtraction, division, and multiplication. 

·  Ability to solve practical problems and deal with concrete variables.

· Proficient with Microsoft Office Suite or related software

· Ability to work within many applications and software programs. 

Physical Demands: 

· While performing the duties of this job, the employee is frequently required to sit and talk or hear.

· Occasionally required to walk.

· Occasionally lift and/or move up to 10 pounds. 

Work Environment:

· The noise level in the work environment is usually quiet.

· There is always a security risk which includes the risk of personal injury due to the threat of robbery or hostage situations.