What are the responsibilities and job description for the Experienced Optician (ABO) position at Decot Hywyd Sport Glasses?
Decot, a leader in the shooting eyewear industry, is seeking an Experienced Optician to join our tight knit team. At Decot, we are committed to providing our customers with the highest quality products and exceptional service tailored to their unique sports vision needs. As an Experienced Optician, you will play a vital role in our company's success by utilizing your expertise to assist customers in selecting the perfect eyewear and ensuring that their sports vision is prioritized. Your passion for helping others and strong knowledge of optical products will ensure that our clients receive the best possible advice and care. You will work in a casual and supportive environment where you will have the opportunity to enhance your skills and make a positive impact on the community by promoting eye health and wellness.
We value our employees and strive to create a workplace that fosters growth and development. Decot is a manufacturer of handmade shooting glasses, made right here in the USA since 1949. We have a casual work environment that's Monday - Friday 6:30-3:30. No nights or weekends! Full paid benefits (UHC PPO Gold plan), dental, 401k matching, up to 5 weeks PTO and 10 holidays a year. $18-21/hr DOE plus yearly bonus based on year end profit. We don't accept insurance here so you will never have to deal with processing an insurance payment ever again. Must be good with customers on the phone. Most of our sales happen online or over the phone so phone edicate is a must.
Duties:
Take care of customers over the phone, assess their needs, and make best fit recommendations. Accurately measure, fit, adjust, and repair eyeglasses. Order lenses with various labs. Familiarity with different lens styles, options, lens materials etc. Prepare and process patient bills and post-sales transaction. Assist with inventory management and preparation of orders. Verify lab orders to ensure correct specifications are met. Troubleshoot customer issues as they arise. Maintain a professional and friendly demeanor while interacting with patients and colleagues. Demonstrate flexibility and a willingness to learn. Provide exceptional customer service by assisting clients in selecting eyewear that meets their visual and lifestyle needs. Explain lens options and features, including the benefits of various coatings, tints, and types of lenses to clients. Maintain accurate records of customer orders and prescription information in compliance with privacy guidelines.
Minimum of 2 years of experience working as an optician.
- Strong knowledge of optical products and lens materials Excellent interpersonal and communication skills, with a customer-centric approach.
- Proficient with optical equipment and tools, including lensometers and frame adjustment devices.
- Detail-oriented with strong organizational skills and the ability to maintain precise records.
- ABO certification.
- Ability to use multiline phone system and email.
- Computers skills a must.
- Full Paid Health Insurance
- 401(k) Matching
- Dental
- Employee Discount
- Up to 5 Weeks Paid Time Off
- 10 paid holidays a year
Salary : $18 - $21
