System Support Specialist

Do you want to be part of a values-driven, 60 year-old, multi-state company where customers and employees drive our success?   Decron Properties Corp. is a diversified real estate company specializing in the acquisition, development, and management of multifamily apartment buildings, commercial shopping centers, and office buildings.   Our Mission:  We Create Great Communities Where We Live, Work, and Shop   Our Values: Integrity:  Do the Right Thing Community:  Everyone Together Joy:  Care for Our Customer Pride:  Respect Our Work Personal Responsibility:  Own It Continuous Growth:  Never Stop Growing Our Benefits*: Medical, Dental, Vision, Life, Short and Long-term Disability, 401k with matching, On-Demand Daily Pay, and more!  * All offerings subject to company’s policies and procedures*   JOB SUMMARY: The Systems Support Specialist will assist our users with technical support; troubleshooting and analyzing issues and finding solutions to multifamily residential software including but not limited to Yardi 7S, RentCafe, Funnel, various Realpage products, and other systems applications.   Essential Functions:   Ability to communicate professionally by phone, email, chat, and provide excellent customer service Provides end-user support by responding to questions related to Yardi and Realpage systems and other property management software inquiries via ticketing system, email and/or phone Ability to manage support ticketing system, assigning and responding to tickets, identifying trends in incoming requests Capable of identifying repeat requests and perform root cause analysis and recommending solutions to reduce repetitive requests by working with the Training department to recognize key training areas Identifies and troubleshoots issues with Yardi Identifies and troubleshoots issues with Realpage Assist in new systems implementation and rollout Reviews existing user profiles to determine whether user has appropriate access and permissions for their role Setting up new user accounts, modifying access, resetting passwords for all systems Performing periodic system access review Assist with and perform Yardi and RealPage conversions for new property takeovers Create FAQs which document historical Yardi and Realpage issues and resolutions Prepare documentation to support system administrative functions, procedures and processes Coordinate with third party software consultants related to Yardi and Realpage policies, procedures and new implementations Perform other related duties and responsibilities as required   KEY COMPETENCIES:   Strong Customer Service Skills Ability to communicate clearly both verbally and in writing, including the ability to provide technical assistance to complex issues in a simple, straightforward manner Self-starter and strong organizational skills with the ability to manage multiple tasks Ability to organize & prioritize assistance to others Demonstrated ability to interact successfully with all levels within a company Positive attitude, professional demeanor, team player Ability to adapt to changes in structures and work priorities Intermediate to Advanced user of Yardi Systems including knowledge of Y2Y and ETL Knowledge of Realpage systems including Knock, Onesite, Active Building etc. Competency in use of Microsoft Excel, Word, Teams, and Outlook   MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE GUIDELINES - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying: 2-3 years of admin experience in Yardi Voyager, Yardi RentCafé 1-2 years of Realpage/Onesite experience 1 year of IT help desk experience a plus   REQUIREMENTS Intermediate to advanced skills in Yardi Systems Beginner to Intermediate skills in Realpage Systems Possession of valid driver’s license and up to date vehicle insurance OR reliable transportation Pass background screening prior to employment   PHYSICAL DEMANDS & WORK ENVIRONMENT: Remote or normal office setting with possible travel to various properties owned and operated by Decron Properties Corp. Must be able to follow directions, be innovative and resourceful, provide excellent customer service, always display respect and professionalism. Must be able to work independently or as part of a team, as needed.   Attendance is an essential job function.    This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted or modified at any time by the management team. Receipt or possession of this job description does not constitute a contract of employment.   This Organization Participates in E-Verify, Esta Organización Participa en E-Verify EOE – Equal Opportunity Employer, Empleador de Igualdad de Oportunidades   Thank you for considering Decron Properties as your career choice.

Salary : $26 - $29