Sales Development Representative

Dedicated IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

We are searching for multiple Junior Sales Development Representatives to play a pivotal role in continued growth as we advance as to being the #1 privately owned (non- private equity backed) MSPs in the United States.

If you would like to know more about Dedicated IT, click the links below:

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Position Summary
Location: West Palm Beach, FL
Schedule: 8 AM - 5 PM

Job Description: As a Junior Sales Development Representative, you will be responsible for developing Qualified Leads for Dedicated IT. You will enhance 2,000 accounts into Qualified Leads ready for introduction into our sales cycle. Working closely with the Business Development Manager and the SDR team, you will operate in an office setting with a defined quota established each quarter.

Key Responsibilities:

• Actively gauge a prospect’s needs and validate their contact information.
• Qualify prospects' accounts by gathering necessary data points.
• Represent Dedicated IT and our partners professionally.
• Enhance 2,000 accounts into Qualified Leads.
• Meet daily and quarterly quotas for Qualified Leads.

Key Skills and Qualifications:

• Outgoing personality with the ability to engage with strangers.
• Excellent listening skills to understand potential clients' needs and pain points.
• Strong communication skills to accurately convey our services.
• Organizational skills to document discovered information.
• Drive to reach the next level within the organization.
• 1-3 years of experience in sales or customer service
• Outbound sales calling experience
• Proficiency in customer relationship management (CRM) software
• Intermediate understanding of sales techniques and metrics.
• Confidence in talking to new people, presenting to groups, and attending networking events.
• Desire to learn different sales training techniques, obtain certifications, and read management-suggested materials.
• Basic working knowledge of Google, LinkedIn, and Microsoft applications (Word/Excel/Outlook).

Performance Metrics:

• Meeting your quota: 2,000 Qualified Leads (Average 4-6 months).
• 20 Qualified Leads daily (Average 60-80 calls).
• Qualify 2,000 Accounts to be considered for promotion.
• Obtain HubSpot Sales Certification.
• Complete additional training such as Predictable Prospecting by Tyler Donovan.
• Maintain a positive attitude, efficiency, and quality in your work.

Requirements for a ‘Qualified Lead’:

• Primary Points: Physicians Count, FTE Count, KDM, KDM Email, KDM Phone Number (Direct/Cell), Main Location Address, Main Location Phone Number, Locations Count, EMR, LinkedIn.
• Secondary Points: Pain Points (e.g., slow service response, constant downtime), Additional LOB Applications (e.g., M365, PACs System), Current IT Model (In House/Outsource/Hybrid), Contract Status, Conference Shows Attending, Next Step, Additional Notes (e.g., KDM loves fishing).

Compensation and Commission:

• $45-55k base salary ($21.64/hr - $26.44/hr)
• $1 per Account for Primary Points.
• $1 per Account for full Secondary Points.

We Are Looking for Candidates That Embody Our Core Values:
Collaborate- Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
Own - Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
Dedicate - Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
Empathize - See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Perks:

• Uncapped Commission
• Health Benefits
• 401K company match
• 9 paid company holidays
• 3 weeks vacation and 1 week of sick leave
• Opportunities for growth & development

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.

Salary : $45,000 - $55,000