What are the responsibilities and job description for the Data Processing Analyst - HYBRID position at Dedicated Tech Services, Inc. (DTS)?
Job Details
Company and Role:
Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Data Processing Analyst to manage schedule, and optimize the execution of critical business processes using workload automation software. This role focuses on increasing operational efficiency, reducing manual intervention, and minimizing errors and delays in end-to-end workflows. The ideal candidate will also serve as a key point of contact for internal stakeholders, ensuring a positive support experience and building strong relationships with business partners and application teams.
Highlights and Benefits:
- Hybrid-Columbus, OH
- W2 hourly pay rate up to $36hr or salaried equivalent
- Direct W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)
- Paid time off and holidays for salaried employees
- 401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for all
- DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!
- Check out our benefits and company information at !
Job Description:
We are hiring an experienced Data Processing Analyst to work for us as our direct, W2 salaried or hourly employee to join our team. You will:
- Build and validate job flows, calendars, and scheduling criteria across platforms using workload automation software.
- Ensure all scheduled jobs are efficient, reliable, and aligned with business processing requirements.
- Assist application teams and business units to define and refine task scheduling activities.
- Provide quality control and testing during the development of new automation and scheduling processes.
- Monitor and analyze business requirements, procedures, and problems to recommend or implement changes and improvements to workload automation jobs and schedules
- Analyze and improve workload automation schedules and related processes.
- Proactively identify and resolve scheduling and automation issues, coordinating with support teams as needed.
- Engage with the appropriate support teams and/or coordinate resolution of issues and incidents. Create and maintain documentation, standard operating procedures, and best practices.
- Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
- Assist in the creation and maintenance of departmental procedures, best practices, and standards.
- Identify and recommend enhancements to improve the productivity of the operations and task scheduling areas
- Work directly with vendors and third-party providers to troubleshoot and resolve technical issues.
Required Skills and Experience:
- A minimum of 5 years of data processing experience in a technical capacity is required.
- A minimum of 2 years of experience using workload automation systems is required. Experience using BMC s Control-M preferred.
- A 2-year college degree in computer science is preferred.
- Experience with prioritizing workloads
- Understanding of server and cloud applications is required.
- Understanding of network monitoring tools and concepts, technical standards, and problem and change management and escalation procedures are required.
- Experience in scripting is required.
- Understanding of one of more IT best practice methodologies such as ITIL, Agile, ITSM, Six Sigma, or Lean certifications are preferred.
- Proven ability in developing good relationships with stakeholders, understanding detailed business requirements across multiple project initiatives
- Effective problem-solving and research skills.
- Effective customer service skills, including active listening. conflict resolution, decision-making, and negotiation.
- Effective verbal, phone, written, and interpersonal communication skills
- Highly productive, patient, and dependable
- Quick to adapt and eager to learn
- Capable of working within a team environment, sharing workload and responsibilities as necessary
- Capable of keeping corporate and job-related information confidential
- Proven experience in the use of ticket systems and workflow processes
Those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Dedicated Tech Services, Inc. is an Equal Opportunity Employer
