Process Engineer/Technical Business Analyst - Hybrid

Company and Role:

Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Process Engineer/Technical Business Analyst.

Highlights and Benefits:

• Hybrid – work mostly remote, but work on site in Harrisburg, PA on occasion
• W2 hourly pay rate up to $50/hr or salaried equivalent
• Two rounds of client interviews
• Direct W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)
• Paid time off and holidays for salaried employees
• 401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for all
• DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!
• Check out our benefits and company information at www.dtsdelivers.com!

Job Description:

We are hiring an experienced Process Engineer/Technical Business Analyst to work for us as our direct, W2 salaried or hourly employee to join our team and work for our client on projects that include solutions that meet customer requirements for security, accessibility, and functionality. You will work on a purchase order that currently runs through 6-30-25, but historically additional funding should then last at least another year until 6/30/26. You will also work on a telework/remote basis with the caveat that there will be occasions that on-site meetings could be mandatory. With that in mind, qualified candidates must currently live within one hour of driving distance of Harrisburg, PA to report on occasion to the central office for meetings, JAD sessions, and other collaboration needs. You will be required to pick up client-issued equipment the first day of the engagement. You will also:

• Serve as a process engineer supporting all lines of service within the client that are related to the delivery of mobile solutions.
• Conduct research to develop new and improved processes for delivery of services
• Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
• Design and plan workflow processes for efficient and excellent customer service delivery
• Conduct testing on the enterprise’s mobile platform solutions
• Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise’s mobile domain
• Troubleshoot problems associated with mobile processes as they exist in the enterprise’s mobile domain
• Evaluate processes and technology to ensure compliance with industry and client standards
• Provide estimates in effort and services costs to support the enterprise mobile domain
• Develop and support technology upgrades and regular support roadmaps for the enterprise’s mobile domain
• Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
• Review and recommend technical frameworks, technologies, and implementation patterns as defined by client standards
• Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
• Collaborate with other technical teams to define and support successful delivery of services and solutions
• Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
• Support enterprise product deployment and enterprise product validation activities
• Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-OIT BSM mobile development teams
• Mentor client team members on agency specific and industry best practices for processes and standards
• Participate and provide feedback in meetings, including daily standup meetings
• Provide regular status reports on assigned work to the client manager

DTS will provide a more detailed job description upon request.

Required Skills and Experience:

• Knowledge of digital accessibility and disability inclusion
• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
• Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
• Knowledge of WCAG 2.1 AA requirements related to content authoring and production
• Knowledge of web technologies (e.g., HTML, CSS, JavaScript)

Required – 5 years of experience in the following:

• Experience working with development teams
• Experience testing and supporting responsive design web applications
• Experience testing and supporting Cloud hosted technology services
• Experience testing and supporting mobile applications
• Experience testing and supporting web services
• Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions

Required – 3 years in the following:

• Experience in development and delivery of training content and materials
• Experience in production support operations including triage, root cause analysis, and communications

Desired Skills and Experience:

• DevOps practices with focus on reduced total cost of ownership and ease of use.
• Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed – one year
• Experience creating content that reflects diversity and inclusion – one year
• Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector) – one year
• Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText – one year

US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.

Dedicated Tech Services, Inc. is an Equal Opportunity Employer