Child Advocate/Receptionist

The Child Advocate/Administrative Assistant is a detailed-oriented professional able to balance administrative responsibilities with the needs of a busy lobby. This person provides critical cross-departmental administrative support and operational support. The Child Advocate/Administrative Assistant also works collaboratively with a colleague to ensure that all clients, visitors, and community partners are received and directed appropriately in a caring and professional manner, while providing safety, supervision and support for children in the lobby.

Job Details:

Child Advocacy & Reception

• Ensure that all clients, callers, and visitors are greeted in a professional manner and notify the appropriate staff members as needed.
• Answer phones professionally and confidentially, and appropriately direct calls/take messages.
• Serve as a liaison between clients, visitors, and Dee Norton staff, and promote professionalism as a representative of Dee Norton to the clients being served.
• Assist in maintaining a safe, clean, and welcoming physical environment in the lobby & reception area.
• Interact with children to help reduce stress and anxiety related to separation from their caregivers while they are waiting to receive services.

Operations & Administrative Support

• Support the Director of Operations with administrative tasks.
• Provide regular cross-departmental administrative support.
• Support Operations Department with maintenance of the facility, including monitoring and communicating with on-site vendors.

Other Responsibilities

• Participate in a minimum of two public awareness and/or fundraising events annually on behalf of Dee Norton
• Meet other needs as identified by the Executive Director and/or Leadership Team.
• Abide by federal and state confidentiality and privacy requirements as well as all Dee Norton Policies and Procedures.
• Abide by and meet all grant requirements and objectives.

Background Experience

• Bachelor’s degree preferred.
• Minimum 3 years administrative assistant experience preferred.
• Experience working with children.
• Database entry experience preferred.
• Other combinations of experience and education that meet the minimum requirements may be substituted.

Knowledge, Skills and Abilities (KSAs)

• Excellent computer skills with proficiency in Word, Excel, and Outlook, and demonstrated ability to learn new programs.
• Awareness and understanding of child abuse dynamics and its potential impact on client relations.
• Demonstrated high quality written and verbal communication skills.
• Strong organizational skills with demonstrated ability to perform multiple job functions.
• Demonstrated ability to respond with professionalism and operate multiple phone lines.
• Possess great sense of initiative and creative problem-solving skills.

Core Competencies:

Every employee at Dee Norton is responsible for contributing to a positive work environment through teamwork, positive, honest, and effective communication, and professional interactions with co-workers, volunteers, clients, and community partners.

Candidates should be able to demonstrate:

• Interpersonal Skills: Approaches others in a tactful manner; ability to work well under pressure and respond quickly to challenges; maintains confidentiality; keeps emotions under control; and remains open to others' ideas.
• Cultural Competency and Humility: Demonstrates a commitment to furthering diversity, equity, and inclusion (DEI) and has a proven track record of working well with diverse clients and stakeholders.
• Teamwork: Enjoys working as part of a team with individuals from a variety of disciplines; balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; and supports everyone's efforts to succeed.
• Ethics/Professionalism: Treats others with respect and consideration regardless of their status or position; keeps commitments; inspires the trust of others; works ethically and with integrity; accepts responsibility for own actions; follows through on commitments; and upholds organizational values.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors own work to ensure quality.
• Initiative: Volunteers readily; undertakes professional development activities; and asks for and offers help when needed.
• Planning/Organizing: Ability to work independently; prioritizes and plans work activities; uses time efficiently; sets goals and objectives; and develops realistic action plans.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and able to deal with frequent change, delays, or unexpected events.
• Dependability: Is consistently at work and on time; ensures work responsibilities are covered when absent; and arrives at meetings and appointments on time; completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements:

In this position an employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 lbs. Must be able to work on a computer and/or telephone for extended periods of time.

The Dee Norton Child Advocacy Center promotes a culturally diverse and culturally competent community response network. The Center strives for diversity regarding gender, age, ethnicity, race, faith and experience among its Board Members, staff and volunteers. Dee Norton abides by all Federal Equal Opportunity guidelines.

Job Type: Full-time

Pay: $19.50 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20 - $22