Business Analyst

Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000 independent mortgage brokers. We also buy loans from more than 200 correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.

Job Overview

The Business Analyst will work closely with the Sales teams to define and document requirements and coordinate the accurate and timely execution of projects and enhancements. The successful candidate will support business operations by gathering requirements, analyzing data, and assisting in the development of solutions to improve processes and drive business success. The ideal candidate should have a strong understanding of using communication, problem-solving skills, and the ability to collaborate with team members and stakeholders.

What You’ll Do

• Partner with stakeholders, business SMEs, vendors, and technology team members to define project scopes, objectives, schedules, resourcing, budget, gap analysis, training needs, P&P updates, and implementation goals that drive product enhancements and projects through requirement gathering sessions
• Identify and document all project and enhancement related issues, assumptions, constraints. dependencies, risks, roadmaps, process flows, solutions, and decisions
• Track, manage, and document all project or enhancement related tasks in the project management software utilizing agile methodology and holding responsible parties accountable for adherence to delivery deadlines
• Coordinate all project and enhancement related communications including status, timelines, updates, risks, budgeting, accountability, and decision making
• Coordinate Training and Communications for impactful system changes as needed

What We Need

• Bachelor’s degree or equivalent work experience
• 1 years of Business Analyst and/or Project Management experience
• Experience with Asana or other PM software
• Strong foundation in Project Management Methodologies, especially Agile
• Ability to effectively communicate verbally and in writing to both business units and development team members
• Strong understanding of a technology ecosystem and how the systems work to support business goals
• Ability and willingness to learn quickly
• Must maintain thorough documentation and show excellent attention to detail
• Strong ability to task switch effectively and manage multiple priorities
• 1 years of Mortgage or Financial Industry experience is a plus
• Experience using Salesforce or another industry standard CRM is a plus
• Experience with MS Office products (Excel, OneNote, Outlook, PowerPoint, Visio, and Word)
• Works well in a collaborative environment that is high energy and drives towards goals
• Ability to be adaptable and manage ambiguity from the business units
• Aptitude to continually learn new areas of the business, technology, and the PMO

You Are Someone Who

• Strives for accuracy and pays close attention to detail
• Enjoys building strong relationships with customers and team-members
• Promotes company values while providing optimal customer service
• Thrives in a fast-paced environment while embracing change and innovation

Our Perks

• Competitive base salary
• 401(k) plan with an employer match
• Health insurance with a generous employer contribution that begins your first day of employment
• Flexible work/life balance with Responsible Time Off

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