Due Dilegence Mortgage Processor

Why Deephaven Mortgage?

Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000 independent mortgage brokers. We also buy loans from more than 200 correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.

Job Overview

The Due Diligence Account Manager is responsible for assisting the mortgage loan process, ensuring compliance with company policies, investor guidelines, and regulatory requirements. This role involves serving as a liaison between clients, investors, and internal departments to facilitate the review, verification, and resolution of any issues related to loan files. The Due Diligence Account Manager plays a critical role in ensuring the accuracy, quality, and completeness of mortgage loan packages for timely funding and delivery. This role is full time in office in the Ballantyne area of Charlotte, NC.

What You’ll Do

• Serve as a contact for clients and investors throughout the due diligence process

• Build and maintain strong relationships with clients to ensure a positive experience and long-term partnership

• Help to address and resolve client inquiries or issues promptly and professionally

• Coordinate the review process for loans, ensuring all required documentation is complete and accurate

• Verify compliance with company policies, investor guidelines, and regulatory requirements, including non-QM standards

• Identify and communicate deficiencies or discrepancies in loan files and work with stakeholders to resolve them

• Work closely with underwriting, operations, and compliance teams to facilitate the due diligence process

• Communicate regularly with clients to provide updates on the status of loan reviews and address any outstanding items

• Act as a liaison between internal teams and external partners to ensure timely and efficient loan file resolution

• Ability to work full time in office in the Ballantyne area of Charlotte, NC

What We Need

• Bachelor’s degree in business, finance, or a related field (preferred)

• Minimum of 1 years of experience in mortgage lending, due diligence, or a related field

• Understanding of mortgage loan products, non- QM loans, underwriting guidelines, and regulatory requirements

• Excellent organizational and time management skills, with the ability to handle multiple accounts and deadlines

• Exceptional interpersonal skills, with a customer-focused mindset

• Attention to detail and analytical skills to identify and resolve loan file discrepancies

You Are Someone Who

• Strives for accuracy and pays close attention to detail

• Enjoys building strong relationships with customers and team-members

• Promotes company values while providing optimal customer service

• Thrives in a fast-paced environment while embracing change and innovation

Our Perks

• Flexible work/life balance with unlimited Responsible Time Off

• Competitive base salary

• 401(k) plan with an employer match

• Health insurance with a generous employer contribution that begins day one of employment

• Amazing company culture

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