What are the responsibilities and job description for the Senior Customer Support Engineer position at DeepSearch Staffing Partners?
DeepSearch is seeking a senior customer support engineer to provide advanced technical support to our client's customers and partners. This person will apply system level expertise to resolve complex customer issues while being an active member of the team. Prior experience with Commvault or NetBackup is highly preferred.
Responsibilities :
- Provide remote support services for client customers, partners and field personnel
- Understand customer’s needs and assist to meet those needs within the required timeframe
- Manage hot customers and escalations
- Develop and implement customer specific action plans
- Providing excellent communication externally and internally
- Support special programs and projects within the organization
- Assist customers with installations remotely and provide training
- Develop knowledge-based articles
- Ability to work autonomously as well as in a team
Requirements :
Preferred skills :
Education :
