Security Program Manager

Department: Customer Success

Location: Remote

Description

Company Background


With 30 years of experience in cyber defense, DeepSeas is trusted by nearly 1,000 clients around the world, including Fortune 100 enterprises and mid-market organizations, higher education institutions, municipality and local governments, and federal agencies. Known for its programmatic approach to continuously transforming cyber defense programs, DeepSeas is recognized by Gartner as a top 40 provider of MDR and ranked as a top 5 MDR leader in the 2024 Frost Radar™: Global Managed Detection and Response (MDR) Market. In addition to its industry-leading MDR service, DeepSeas offers a full suite of advisory, compliance, and testing services to support clients on their cybersecurity transformation journeys, with an approach to cyber defense that prioritizes technical expertise, tradecraft, and continuous innovation to deliver unparalleled results.


Position Overview

The Security Program Manager (SPM) is a professional who leads both strategic client programs, as well as tactical projects, ensuring exceptional delivery and execution of client expectations in-line with contractual requirements. This position is a critical member of our cybersecurity solutions delivery team. The Security Program Manager (SPM) is responsible for ensuring client programs have established delivery teams, program and project plans, maintaining project and program health, and for successful project and program delivery in accordance with scope of work. This position is a critical member of our cybersecurity solutions delivery team. The Security Program Manager advocates for the client's program ensuring expected outcomes and success criteria are achieved. The Security Program Manager consistently interact with our clients' executive leadership and board of directors so strong, professional communication skills are required. The ideal candidate thrives, excels, and easily adapts in a fast-paced work environment. This role may support other team members as required.

Key Responsibilities

• Expected to manage Enterprise, Strategic, International (ESI) and high Monthly Recurring Revenue (MRR) accounts.


• May be expected to team with other SPMs as it pertains to high MRR or ESI accounts.


• Plan, coordinate, and manage service delivery for individual projects and multi-year managed contracts, and report on the key metrics.


• Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible.


• Ensure delivery is in-line with scope of contract and aligned with client expectations, including budget, resource assignment, and project hours estimates


• Identify and manage changes through a formal change control process.


• Manage multiple program and project schedules to meet deadlines including:
  o Milestones, Deliverables and Timelines.


• Lead, coordinate, and plan client facing meetings including: Initialization calls, Status calls, Annual program reviews, Close out calls


• Work collaboratively with multiple service teams and other departments, including business development, finance, solutioning and sales operations.


• Efficiently and effectively leverage project management software for planning, monitoring and controlling, and reporting.


• Serve as primary client contact for customer questions, concerns, status updates, etc.


• Ensure program and project scope are actively managed and maintained.


• Committed to client success and behaviors that drive transformation, success, and long-term retention.


• Demonstrate and share advance knowledge of industry best practices (PMI), techniques, and standards throughout entire project and program life cycle and with team members.


• Monitor and control project execution throughout the entire project lifecycle.


• Develop an understanding of key industry and cyber regulations (GLBA, DFARS, CMMC, DFS, HIPAA) as well as Deep Seas services and solutions, to enhance communications with experienced cybersecurity professionals both internally and externally.


• Good understanding of company offerings, their purpose, relationship and how they effectively work together to address/solve client needs.


• Fundamental understanding of cybersecurity knowledge to include industry trends, competing offerings/approaches and key business drivers.


• Lead, Support, and contribute to:
  o Process improvement, Industry updates and knowledge shareand Mentorship of Junior Resources


• Support department managers as needed administratively and operationally, and serve as a PACE (Proactive, Alignment, Communication, Expected Results) role model for departments and company-at-large.


• Training and Professional Development:
  o Achieve industry certifications as needed to align with department and business objectives.
  o Maintain proficiency and awareness in:


• Security services, industry trends, tactics, techniques, and process


• Project Management tools, where applicable


• Internal business applications


• Provide Mentorship to Junior team members

Skills Knowledge and Expertise

• 6-8 years of project and program management experience.


• Project Management Professional (PMP) Certification preferred.


• Bachelor's Degree preferred.


• Cybersecurity experience preferred.


• Experience managing client relationships.


• Proficient with Project Management tools such as Mavenlink, Project Plan templates, Roadmap Workbook, presentation materials and Microsoft Teams.


• Demonstrated history to meet/exceed department KPIs, including: Managing to project/program budgets, Profitability, Internal and external feedback


• Ability to clearly engage, influence and guide executive and board-level professionals.


• Excellent communication skills, both written and verbal.


• Ability to perform:

o Professional and engaging presentation skills
o Critical thinking and problem-solving logic
• Time management skills required, and ability to meet deadlines.


Why DeepSeas?

At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren't Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations.

Our values are:
· We are client obsessed.
· We stand in solidarity with our teammates.
· We prioritize personal health and well-being.
· We believe in the power of diversity.
· We solve hard problems at the speed of cyber.

This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If Deep Seas sounds like a good fit for you, send us your resume and let's talk!

Information security is everyone's responsibility:
• Understanding and following Deep Seas's information security policies and procedures.
• Remaining vigilant and reporting any suspicious activity or possible weaknesses in Deep Seas's information security.
• Actively participating in DeepSeas's efforts to maintain and improve information
• security.
• DeepSeas considers this position is as Moderate Risk with a potential to
• view/access/download restricted/private client/internal data. This information must be treated with
• sensitivity and in the most secure manner. HR reserves the right to perform random background/drug
• screens to ensure the safety of client/Deep Seas data