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Service Desk Field Technician (NYC MSP)

DeepTech, Inc.
New York, NY Full Time
POSTED ON 4/10/2025
AVAILABLE BEFORE 5/9/2025

THIS IS NOT THE POSITION FOR YOU IF...

  • If you do NOT have experience with supporting Windows & Mac clientele.
  • If you are not able to reasonably commute to NYC on a daily basis.
  • If you are not legally authorized to work in the US.
  • If you prefer to work as a lone wolf

If you are service desk technician who enjoys working with clients onsite and working with a great team at a midtown office then keep reading. We are looking for talented, logical thinkers who have a heart for technology and a head for problem solving.

TO APPLY : Only applications emailing DT at hiring@deeptechinc.com will be considered. Email resume with subject DT Service Desk Tech to enter hiring process.

WHAT YOU WILL DO

Work remotely for clients from our Midtown office and go to client onsites as needed within the 5 boroughs.

Get up to speed with a 3 week in house orientation. Learning the ins and outs of our clients and the DeepTech way to ensure you are set up for success.

Your day-to-day requires strong customer service skills as well as excellent organization and documentation.

A full range of service desk support tickets to be dispatched to you, (password resets, to printer setups, to OS updates, workstation migrations, server troubleshooting, MDM setups.)

Participation in the On-Call rotation (comes with additional compensation.)

Have regular check-in meetings with our Service Desk Manager.

Have regular Service Desk meetings to check in with your team and monthly all company meetings with breakfast!

More than anything you can expect to learn and be challenged and have opportunities to grow.

WHAT WE ARE LOOKING FOR

Must be proficient with the following :

  • Microsoft Windows, MacOS, iOS, Android
  • Application troubleshooting
  • Network layer 1-3 troubleshooting
  • Email Security (Phishing identification / explanation to clients, identification of legitimate hacked account)
  • Microsoft M365 / Google Admin Console
  • Google Workspace
  • Microsoft SharePoint
  • Server troubleshooting (Server 2012-2022, MacOS Server, NAS)
  • Email migrations and some familiarity with various email services.
  • Enterprise Network Equipment (SonicWall, Meraki, Unifi, etc.)
  • Backup escalation / troubleshooting
  • Advanced VPN client troubleshooting
  • Understand and configure RAID on various platforms
  • VoIP troubleshooting
  • Spam filter troubleshooting
  • Advanced email troubleshooting (NDR, contacting email host support)
  • Printer relays through O365 / Google

    • TO APPLY : Only applications emailing DT at hiring@deeptechinc.com will be considered. Email resume with subject DT Service Desk Tech to enter hiring process.

    WHAT WE EXPECT

  • Proven track record of at least 3 years of experience supporting Windows and Apple environments.
  • Strong abilities in supporting PC, (everything from adding RAM to replacing an SSD to strong command line knowledge.)
  • Adept at Apple, (including OS upgrades, migrations, iOS support and familiarity with MDM.)
  • Enjoys working with clients onsite in the city and establishing strong client relationships.
  • Exceptional ability to explain technical concepts to non-technical users with approachability and empathy.
  • Thrives when working with a knowledgeable supportive team. Capable of asking for assistance as well as making informed decisions and taking on tasks without supervision and follow-up.
  • Exceptional ability to multitask with an understanding of ticket priorities and urgency.
  • Experience using a ticketing system / RMM tool and PSA software.
  • Ability to prioritize a queue of dispatched service desk tickets and handle a fast-paced environment.

    • WHAT WE OFFER

  • Benefits : Cell Phone reimbursement, commuter benefit program, employee referral, EAP, 9 holidays, PTO & Sick time. Medical, Dental, Vision, Life, AD&D Insurance.
  • Continuing Education : In addition to having annual goals to pursue your higher education, we provide a standard and a specialized training path for each employee.
  • Office environment : Be part of a team that celebrates anniversaries, has ping pong games, monthly employee appreciation prizes and a workplace with humor, levity and occasionally a dog running around.
  • The ability to work with autonomy while being supported by a team and coached by an encouraging management team.

    • WHO WE ARE : DeepTech Inc. has been a mainstay in the world of NYC MSP’s for over 20 years. Built from the ground up with long-lasting client relationships.

    What are DeepTech’s values? Transparency, Dependability, Integrity, Versality and we are nothing without Team-work

    What are DeepTech’s offerings?

    Flexible Helpdesk

    Procurement & Provisioning Solutions

    Strategic Projects

    Business Protection & Continuity

    Virtual CIO

    What advice would DeepTech give a new client? Backups are everything.

    If DeepTech were an animal what would it be? Ohhh good one! I would say a dog, lion, octopus hybrid. We are friendly and loyal, are protective of our staff and our clients and have the ability to adapt and help clients maneuver their way through tricky technical situations.

    Check us out!

  • DeepTech is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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