What are the responsibilities and job description for the Lodging Reservations Supervisor - Year Round position at Deer Valley Resort?
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
PURPOSE OF POSITION: Perform all accounting and administrative functions and lead Administrative team within the Lodging Reservations department.
RESPONSIBILITIES:
QUALIFICATIONS:
DATES OF EMPLOYMENT:
PAY RATE:
Deer Valley Resort is an Equal Opportunity Employer.
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: Perform all accounting and administrative functions and lead Administrative team within the Lodging Reservations department.
RESPONSIBILITIES:
- Perform accounting and administrative duties as required for the Lodging Reservations department
- Responsible for recruiting, training, supervision, scheduling, and evaluation of Admin team members
- Pay vendor invoices in a timely manner; these include but are not limited to OTA's, TA's, and transportation
- Resolve invoice issues with vendors
- Work with front desks on resolving charging issues, during and post departure
- Answer both guest and front desk questions regarding charging issues before, during, and post departure
- Ensure the consistent and timely management of shared email accounts for the department
- Oversee the distribution of Resort Credit cards to qualifying bookings
- Maintain appropriate coverage of the main Resort "switchboard" phone line, including scheduling staff and being available for calls as needed
- Work with other Deer Valley divisions and departments on establishing new procedures when needed
- Respond to Travel Insurance carrier in a timely manner with necessary information about claims
- Collect payments from TO's and OTA's that are unable to provide payment at the time of booking or are using other payment methods outside of credit cards
- Be knowledgeable about lodging promotions, nightly minimums, rates, and policies
- Be available to answer questions and assist all Lodging Reservations team members
- Actively participate and engage with fellow Lodging Reservations supervisory team members
- Required to work in-office as needed
- Communicate important information related to accounting and/or admin to the full Lodging Reservations team in staff meetings as needed
- Receiving and paying invoices
- Completing expense reports
- Creating and receiving Purchase Orders
- Applying for business licenses on behalf of homeowners under contract with Deer Valley
- Other duties as assigned
QUALIFICATIONS:
- Position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressure
- Must be punctual and reliable
- Professional communication skills, both written and verbal, are required. Position requires answering phone calls and responding to emails using full sentences with proper grammar and punctuation
- Ability to self-motivate, multitask, focus, and prioritize in a dynamic environment
- Highly organized, accurate, and detail-oriented
- Possess strong interpersonal skills to successfully interact with guests, vendors, departments, and staff
- Requires extended hours of sitting or standing at a desk
- Available for varied and extensive shifts as hours of operation and work volume dictate
- Previous accounting experience required
- Proficient computer skills required. Microsoft D365, Inntopia, and Maestro experience a plus
- Willingness to search out information to provide guests, clients, and other staff with answers to questions
DATES OF EMPLOYMENT:
- Year Round
PAY RATE:
- Pay: $54,000 - 59,000 annually
Deer Valley Resort is an Equal Opportunity Employer.
Salary : $54,000 - $59,000
