What are the responsibilities and job description for the The Lodges Guest Services Supervisor - Year Round position at Deer Valley Resort?
Flex Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference.
RESPONSIBILITIES:
QUALIFICATIONS:
DATES OF EMPLOYMENT:
PAY RATE:
Deer Valley Resort is an Equal Opportunity Employer.
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference.
RESPONSIBILITIES:
- Check guests in and out of The Lodges and settle unresolved check-outs upon departure
- Give guests directions, information, and instructions
- Concierge duties, including making reservations for restaurants and activities for guests, FITs, and owners
- Train staff on the night audit process
- Handle fire alarms and other emergencies
- Check for guest requests and services three days prior to their arrival
- Log all tickets, vouchers, gift cards, and gift baskets
- Balance and close out lift ticket sales
- Regularly monitors the pre-check in arrival forms through EZ Waiver.
- Assist with General Store operations using the POS system, operating the coffee machine, and opening and closing duties (as needed)
- Assist guests with any reasonable request
- Assist in coordinating the shuttle staff for guest pick-up and drop off
- Assist in coordinating the bell staff for guest requests and luggage pick up and drop off
- Handles gift card and credit card transactions
- Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
- Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
- Other duties as assigned
QUALIFICATIONS:
- Staff leadership, coaching, and mentoring experience preferred
- Excellent understanding of computers, systems, and guest service tools
- Possess a valid driver's license and have a good driving record to operate company vehicles
- Able to work overnight shifts and assist with other Deer Valley Lodging properties as needed
DATES OF EMPLOYMENT:
- Flex Year Round - may have periods of layoff or reduced hours
PAY RATE:
- Pay: $22.00 per hour
Deer Valley Resort is an Equal Opportunity Employer.
Salary : $22
