Receptionist/Clinic Assistant

Job Description

Job Description

Salary : $18 Depending on Experience

Come explore Deerfield Episcopal Retirement Community as an Receptionist / Clinical Office Assistant for our in-house clinic. Nestled on 125 acres in the beautiful Blue Ridge Mountains, Deerfield is an outstanding senior living community with a resort-like atmosphere. Our nurses are a valued part of our care environment. Come do what you do best in a workplace where you can grow your skills and grow beautiful relationships with our incredible residents at the same time.

The Receptionist / Clinic Assistant supports the operations of the Deerfield Clinic under the guidance of the Director of

Clinical Services. This full-time role is typically a Monday through Friday with a 7 : 30am start time. This role ensures the smooth flow of residents through the Clinic, manages incoming and outgoing

telephone calls, organizes and files medical records, distributes lab results, submits work orders, and schedules

MAHEC appointments. All responsibilities are carried out with a focus on safety, efficiency, professionalism, and

excellent customer service.

Our Receptionist / Clinical Office Assistant :

Will primarily work in a clinical office environment within a continuing care retirement community.

Will frequently use a computer, phone, and other standard office equipment.

Will be required to read small print, communicate effectively and write legibly.

Must be able to sit for extended periods, stand, bend, stoop, kneel, reach and walk in a fast-paced environment.

Must be able to lift up to 40lbs floor to waist, lift 10lbs waist to shoulder, lift and carry 40lbs, and push / pull 40lbs.

May occasionally be exposed to infectious waste, bodily fluids, infectious diseases, hazardous chemicals, changes in temperature,

noxious odors, dust, gases, and fumes, and must follow all related safety protocols, including wearing PPE (e.g., gloves, masks, gowns)

when indicated.

Subject to working with frequent interruptions.

Subject to experiencing the need to manage hostile and / or emotionally distressed residents, family members, etc.

May be required to work varying hours outside of established schedule and rotating holidays.

Role Requirements :

Must have a high school diploma or GED.

At least one year of experience in a clinical outpatient setting or a customer-facing healthcare environment is strongly preferred.

Experience in using Electronic Medical Records (EMR) systems or scheduling software is strongly preferred.

Must be proficient with basic computer use, including typing, Microsoft Outlook, and Microsoft Word.

Must be willing to obtain CPR / BLS certification and maintain this credential throughout employment.

Must be willing to engage in ongoing professional development, including a minimum of 6 CEUs annually related to the role.

SPECIFIC REQUIREMENTS

Demonstrate strong organizational skills and attention to detail.

Possess excellent interpersonal and communication skills, fostering positive interactions with residents, families, and staff.

Has the ability to manage time effectively, prioritize tasks, and work efficiently under pressure.

Self-motivated and proactive, with the ability to take initiative and make sound decisions when necessary.

Comfortable learning and using technology to enhance Clinic operations.

Committed to maintaining confidentiality and adhering to HIPAA regulations and ethical standards in all aspects of the role.

Must always promote a positive customer service approach with each interaction, either with resident, staff or families.

Must be able to assist coordinator with MAHEC resident and the workload in a harmonious and positive manner.

ESSENTIAL FUNCTIONS

Must be able to read, write, speak and understand the English language.

Able to take directions from nurses as it relates to the day-to-day functioning of the clinic.

Must be able to greet residents / patients in a warm, professional, and supportive manner.

Maintain a positive and professional approach in all residents, staff, and family interactions.

Assist with scheduling, coordinating and monitoring patient appointments. Handle correspondence and record keeping. Answer incoming calls promptly and professionally, route them appropriately or take accurate messages. Organize and file medical records, ensuring compliance with all regulatory standards. Distribute lab results, submit work orders, and ensure timely communication of essential information.

Deerfield employees enjoy a full suite of benefits including PPO health insurance (no high deductible plans), dental, vision, 403(b) with employer match, in-house employee clinic to promote wellbeing, generous time away, professional development, paid parental leave, adoption assistance and scholarship opportunities. In addition, our employees enjoy access to many community amenities and a workplace culture that seamlessly blends heart and mind.

Deerfield is faith-based, nonprofit, open to all, and provides a continuum of services to empower residents to live life to the fullest. We enrich the lives of those who live and work at Deerfield and commit to be a leader in the field of aging services. We provide a non-smoking campus and our employees provide either proof of COVID vaccine or provide a validated religious or medical exemption form. All new employees must successfully complete a background check and drug screen as part of our onboarding process.

Deerfield is committed to providing access, equal employment opportunity and reasonable accommodation for individual with disabilities in all aspects of our employment, our services, programs and activities. To request reasonable accommodation or for additional information, contact us at askhr@deerfieldwnc.org.

Salary : $18