Account Director (AOR) - Creative Job at Deerfield Group in Conshohocken

Are you ready to embark on an exciting journey where your talents are valued, and your potential is limitless? At Deerfield, we believe in fostering a culture of excellence, where every team member is empowered to make a difference and contribute to our collective success.Deerfield is the marketing and communications partner of choice. Purpose-built to scale with our clients, our specialist teams craft stories that matter and bridge meaningful connections to advance healthcare products to the people who need them most. Our full-service capabilities are rooted in storytelling and powered by technology to deliver focused strategy, optimized execution, and tangible outcomes. Further, our flexible working model allows us to scale and grow alongside our clients whether providing expert consultation, serving as a strategic executional partner, or acting as full agency of record.We are built to serve and designed to deliver.Position SummaryThe Account Director (AOR) - Creative is responsible for the growth and management of client relationships. As a senior point of contact for the agencys clients, the Account Director builds strategic marketing plans and exceeds clients expectations with excellent creative work. Display steady leadership, closely partner with our client, and ensure the smooth production of campaigns, from briefing to managing budgets and directing a strong, dedicated account and project management team Immersed in the strategic direction of one or more brands and invested in growing the top talent of tomorrow. Regarded as the conductor of the orchestra, with a strong voice and a clear sense of direction. Knows exactly who to bring in, when, and for whatunderstanding that harmony and collaboration are key to success for both the brand, clients, and agencyResponsibilitiesClient InteractionServe as the go-to expert on the clients business, deeply understanding their goals, challenges, and industry landscape.Responsible for brand planning, strategic and tactical deliverables, and profitability of all assigned brandsLeads meetings and contributes strategically not only in tactics but also brand positioning and brand plansProactively seeks out ways to solicit customer satisfaction feedback and recommend action plans based on data insightsAble to balance the big-picture strategy with the finer details of executionTakes full ownership of the workstream with autonomy, staying mindful of cross-functional complexities and delivering quick, effective solutions to client feedback. Builds trust through a collaborative approach and a proven ability to deliver results.Proactively supports the Account team in developing and presenting new business proposals, offering guidance and integrating Deerfields services into client recommendations when appropriate. Starts to anticipate client needs and mobilizes the team to address them with thoughtful, strategic solutions.Business DevelopmentAligns with Deerfield's strategic vision while strengthening client relationships to ensure the agency stays informed about business opportunities or significant changes in the clients organizationTakes an active role in creating and delivering presentations to effectively sell recommendations to clients, with a focus on driving organic business growth. May also contribute to new business pitches.ExecutionGrasps the reasoning behind strategic and tactical recommendations / POVs and confidently discusses them with clientsSupports KPI development, analyzes performance metrics, and provides actionable recommendations for optimizationProactively explores emerging and unfamiliar media opportunities, applying insights to propose innovative initiativesKnowledgeAnalyzes market research, clinical trial data, and industry trends, effectively connecting business insights to brand implications and proactively sharing findings and points of view with clients and teamsExperienced in brand planning, crafting Project Briefs, reviewing Creative Briefs, and facilitating tactical brainstorming sessions with expertiseDemonstrated effectiveness in managing multiple clients and account teamsLeads the annual SOW from an account perspective to ensure it is based on client strategic and tactical plan approval, and overall budget expectationsCommunicates client expectations to the project management team, enabling them to assess agency resource requirements and develop accurate estimates and timingMaintains a clear understanding of agency contractual obligations, fee structure, and annual budget, as well as knowledge of the current financial health of the brandClient and Internal budget reconciliationsOwnership of all internal systemsKnowledgeable around workflow and processes for all types of projects (Print, digital, media, social)Team LeadershipIs a role model for leadership skillsFirst line manager responsible for direct management of account staff and for leading the agency team and partners through diplomacy and influencing skillsProvide performance reviews and feedback to team membersAppropriately identify and delegate tasks / projects to account teamLeads the charge in achieving client and agency objectives, setting the tone, pace, and standard for the daily operations of the team. Recognized as a reliable and trusted partner by colleagues at all levelsServes as a representative of Deerfield, fostering strong relationships with clients, external partners, and stakeholdersLeverages growing experience to coach and mentor both direct reports and adjacent junior staff. Meets with direct report(s) weekly to focus on engagement, development, and growth. Writes and conducts appraisals for direct reports and focuses on goal setting.Teach through modeling maturity and proactivity. Teaches junior staff the protocol for business writing.CommunicationClearly communicates strategy and brand objectives to internal teams, including contractors and / or freelancersHolds thoughtful conversations with clients regarding their business establishing an open line of communication and trust in doing what is best for the brand while still selling the vision and work of the agencyDemonstrates exceptional written and verbal communication skillsclear, concise, and actionableMaintains a confident and commanding presence both externally and internally, whether in person or virtual, during major presentations, project reviews, or just everyday meetingsLeads the creation of the agencys recommendations, POVs, and strategic documents presented to the clientStrong presentation skillsCollaborationLeads the agency team to deliver exceptional results for clients, ensuring all work aligns with strategy, meets deadlines, and stays within budgetFosters trusting relationships across client functions and with external partners, promoting collaboration through solution-focused problem-solvingDemonstrates passion and motivation to achieve success through teamwork and shared goalsEnsures all agency departments (e.g., Digital, Media, Analytics, Print Production) are effectively utilized to meet client needs and proactively deliver added valueWorks seamlessly across disciplines, teams, and agencies, collaborating at all levels to drive successAnticipates challenges and reframes them as opportunities for improvement, bringing a calm and steady presence to the team, even in high-pressure situationsQualificationsBachelors degree5-7 years of agency experience3 years of experience in pharma and / or healthcare1-2 years of experience leading a team preferredStrong communicator and collaboratorExcellent organizational skills with great attention to detail and the ability to effectively multitaskStrong knowledge of Microsoft Office / Google SuiteCreative and innovative thinkingDisplays sound judgement and reasoning abilitiesExcellent working knowledge of pharma / healthcare industry operationsStrong leadership with proficiency in building and leading a productive and effective teamAt Deerfield, we are dedicated to building a diverse, inclusive, and authentic work environment, so if this role and our culture excite you, we encourage you to apply even if you do not have the exact experience or meet all requirements outlined in this job posting. Our HR team will review your resume and experience to see if you align at a different level or possibly better align to other open positions.Deerfield is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.