Lead Fraud Specialist

The Lead Fraud Specialist oversees the daily tasks of the Fraud department. This position directly supervises the Fraud Specialist(s) and ensures proper training to deliver support for departmental functions. The Lead Fraud Specialist develops and implements fraud rules and strategies to effectively control risk and fraudulent activity that minimizes customer financial loss, protects bank assets, and ensures timely reporting of suspicious activity.

Hours: Monday - Friday 8:00am - 5:00pm

Starting Pay Rate: $29.50 $32.50 per hour, depending on qualifications.

Location: Any Deerwood Bank location

Essential Duties and Responsibilities

• Assists Fraud Specialist(s) with daily review, investigation, and monitoring of potential fraudulent activity and suspicious trends with customer accounts including any correspondence with other financial institutions, local, state, and federal law enforcement.
• Escalates to management any fraud or suspicious activity that involves high profile customers, the potential for high dollar losses, or activity that may damage the reputation of the bank.
• Ensures fraud tools, software, and solutions are effective in proactively identifying and detecting fraud and recommends and develops additional solutions to minimize financial loss.
• Investigates fraud trends and fraud losses within the bank to identify opportunities to improve effectiveness of fraud strategies and make required changes in a timely manner.
• Creates and maintains processes and procedures on handling of fraud trends, claims, and suspicious activity.
• Works in partnership with the BSA department on fraud reporting and suspicious activity to ensure timely filing of suspicious activity reports.
• Provides periodic reporting to management and the Board of Directors regarding fraudulent activity experienced by the bank, including losses, losses averted, and other fraud metrics.
• Identifies opportunities and develops employee and customer training to bring awareness of industry risks and fraud trends related to financial fraud.
• Assists with development and maintenance of new and existing fraud related software, tools, and services.
• Delivers feedback, disciplinary action, and performance reviews to department employee(s).
• Other duties as assigned or needed.

Knowledge and Skills

• Independent judgment to ensure employees are following bank policies, regulations, and procedures.
• Knowledge of bank operations, account transaction flow, system capabilities, and item processing.
• Considerable knowledge of the Nacha Operating Rules and Guidelines, Regulation E, Uniform Commercial Code, and other applicable banking regulations, rules and laws.
• Must possess strong analytical skills and the ability to decipher complex problems and audit trails to recognize and resolve errors.
• Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate bank personnel.
• Strong interpersonal skills, attention to detail, positive attitude, and pleasant personality.
• Excellent oral and written communication skills.
• Strong organizational skills and the ability to prioritize, adapt and be flexible.
Ability to work in a fast-paced environment, be a quick thinker and learner while maintaining a high degree of accuracy.

Qualifications

• Post-secondary education preferred or three years of relevant work experience.
• History of proven leadership, management, and training skills.

Benefits: Available to employees working 30 or more hours per week on the first of the month following date of hire.

• Medical insurance, including virtual telemedicine and mental health counseling
• Health Savings Account
• Flexible Spending Account (health, limited purpose health, and dependent care)
• Dental insurance
• Vision insurance
• Life insurance (basic and voluntary)
• Short-term disability insurance
• Long-term disability insurance
• Adoption Assistance Program
• Employee Assistance Program
• PTO
• Paid Volunteer Time Off
• Paid holidays
• 401(k) with company match (eligible on the first of the month following 2 months of employment)
• Financial wellness education
• Free or reduced fees for banking products and services
• Employee Referral Bonus