Regional Account Manager
Deer Oaks Behavioral Health is seeking a seasoned Regional Account Manager (RAM) to join our dynamic team and drive excellence in long-term care facility partnerships. This hybrid positio n requires the candidate to be located in either Cincinnati, OH, or Louisville, KY , with frequent travel within their assigned area of operations to market services, meet with facilities, and engage corporate partners. As a pivotal member of our regional management team, you will serve as the primary point of contact for facility relationships, ensuring high-quality service delivery and proactive engagement. This role is designed for a driven professional who excels in relationship management, business development, and problem-solving within the long-term care sector. Reporting to the Regional Director of Business Development, you will focus on retaining and expanding business, addressing performance issues, and growing service utilization.
Why Join Deer Oaks?
- Be part of a mission-driven organization committed to providing exceptional mental health services.
- Work in a collaborative environment that values innovation, expertise, and dedication.
- Enjoy opportunities for career growth and professional development.
Key Responsibilities :
Customer Relationship Management :
Build and sustain strong, trusted relationships with key stakeholders, including facility administrators, directors of nursing, and social services directors.Conduct regular on-site visits to foster client satisfaction and ensure seamless service delivery.Proactively address facility concerns and maintain high responsiveness to client needs.Operational Excellence :
Monitor referral volumes and caseload utilization, identifying trends and opportunities for improvement.Oversee clinical assignments and ensure effective communication between clinical and facility staff.Act as the primary liaison for facility-related issues, resolving them promptly and effectively.Manage in-service education programs and attend facility care team meetings to strengthen partnerships.Business Development :
Partner with regional business development staff to drive new business initiatives and expand existing service lines.Develop and execute strategic plans to improve underperforming facilities.Represent Deer Oaks at industry events, building a network within the long-term care and mental health sectors.Team Collaboration :
Collaborate with recruiting teams to attract and onboard top-tier clinical talent.Work with the Regional Clinical Manager to ensure staffing and scheduling align with facility needs.Contribute to clinician retention strategies, ensuring a cohesive and engaged team.Corporate Communications :
Provide regular updates to executive management on significant issues and opportunities.Assist in reviewing and developing facility contracts to ensure alignment with organizational goals.Qualifications :
Proven experience in long-term care : Minimum of 2 years in a similar setting, with a track record of success in account management or business development.Educational background : College degree preferred; a combination of education and relevant work experience will be considered.Leadership skills : Highly organized, with strong analytical and problem-solving abilities.Interpersonal excellence : Outstanding communication skills, both verbal and written.Technical proficiency : Proficient in MS Office Suite (Excel, PowerPoint); Salesforce experience is a plus.Travel-ready : Willingness to travel frequently within the region.Join Us :
To learn more about this exciting opportunity and Deer Oaks' commitment to improving the wellbeing of long-term care residents, visit our website at www.deeroaks.com. For inquiries, please contact Larry King at 361-277-5266 or via email at lking@deeroaks.com.
