Front Office Supervisor

Join our award-winning team at Ocean's Edge, a stunning resort set on 20 acres of lush palm trees, inviting swimming pools, and luxurious guest rooms, all nestled within the relaxed charm of Stock Island. Embrace the opportunity to contribute to a premier destination that offers guests an unforgettable experience in a beautiful tropical environment. We provide competitive wages and generous benefits packages to create a fulfilling work experience in this beautiful destination.

The Front Office Supervisor job duties and responsibilities are to include, but are not limited to:

• Greet and welcome all guests and visitors in a friendly, cheerful and courteous manner, fostering guest loyalty.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures while providing optimal level of service and hospitality to all guests.
• Satisfactorily resolve guests' complaints and problems and provide a fast solution. Escalate unresolvable claims to the Front Office Manager in a timely matter.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Integrates and trains employees, providing support for skills development.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Ensures that guest documentation and information is available and up to date.
• Uses suggestive selling techniques to upsell room types and other options to increase occupancy and revenue.
• To understand how to utilize software related to Hotel operations such as Stay N Touch, HotSOS, Micrometrics, Saflok and any other necessary software.
• To be able to execute hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• Oversees the cash and credit transactions and Follows all policies and procedures per hotel guidelines.
• Offers assistance with luggage to all hotel guests.
• Ensures the delivers amenities, mail, and other items to guests’ rooms.
• Communicate with all departments in a friendly and professional manner.
• Be aware of current hotel and local attractions and restaurants to make recommendations to guests.
• Use clear and complete communication to Front Office Manager to ensure smooth flow of Front Desk operations.
• Other duties and cross training as assigned by Front Office Manager.
• Must comply with Company’s Appearance and Dress Code policy at all times.

Qualifications

• Minimum 2 years’ experience in hospitality
• Strong verbal communication skills in English
• Ability to work in a multi-tasking, fast paced environment
• Demonstrate strong customer service skills
• Demonstrate motivating and inspiring skills to lead team members.
• Detail oriented and organizational skills
• Trustworthy, reliable and a team player
• Ability to work indoors and outdoors as needed

Working Conditions

• Spends equal amounts of time indoors and outdoors on daily basis.
• Indoor Conditions: temperature controlled, well-lighted and clean offices, guests’ rooms, public areas; walks on all types of surfaces including, but not limited to: tile, wood, carpet. Some surfaces may be slippery when wet.
• Outdoor Conditions: exposure to varying weather conditions in non-sheltered areas. Walking required on all types of surfaces including, but not limited to: cement, tile, and pavement. Some surfaces may be slippery when wet.

Physical Demands

• Stands and walks moderate to long distances throughout shift.
• Frequent requirements to handle, lift and move objects up to 100lbs, over moderate to long distances, using appropriate carts.
• Bending, stooping, pushing, pulling, reaching, and lifting required to perform routine job tasks.
• Frequently required to work at a very fast pace and under pressure.