Front of House Manager

About the Brand:

Hooters is an iconic brand, currently operating over 450 restaurants worldwide, with plans for expansion. Do you have a passion for food, people, and fun at work? If so, Hooters could be the perfect fit for you! With the overwhelming demand for a vibrant atmosphere and exceptional service, we are seeking our next leaders to provide ice-cold beer and hot wings, delivered by our World-Famous Hooters Girls.

Position Overview:

This exciting role focuses on managing key operational areas, bringing vibrant energy to Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation, and Atmosphere! As an integral part of the team, you will partner with the General Manager to ensure our operations shine and proudly reflect our company’s values.

You’ll play a vital role in working with vendors and suppliers, ensuring they receive fair compensation while meeting our business needs. Collaborating with the General Manager, you’ll help select and nurture our front-of-house and back-of-house staff, fostering a culture of growth and excellence in our restaurant.

Your leadership will empower hourly employees, especially those on the Front of the House, ensuring they thrive in their roles. You'll also assist with various business administration tasks, from payroll and human resources to marketing and financial reporting.

This position is all about enhancing our business, boosting sales, maximizing profits, delighting our guests, and upholding our cherished brand integrity. Let's create memorable experiences together! 

The Front of House Manager embraces the company’s core values: Show You Care, Elevate the Spirit, Respect Everyone, Value Feedback, and Exceed Expectations.

Our comprehensive paid training program is designed to equip you with the skills necessary for success in your position, develop your leadership qualities, and prepare you for advancement within the organization.

*While this position primarily focuses on Front of House responsibilities, all managers are also required to participate in kitchen tasks, including cooking, coaching, ordering, delivering, and more.

Hooters thinks everyone looks good in orange. Do you?

Key Competencies for Success- The Great 8 Behaviors!

• Functional and Technical expertise- possess the necessary skills for the role and executes at an acceptable level.
• Drive for Results- Understands priorities and overcomes obstacles in pursuit of goals.
• Communicates Effectively- Ensure communication is clear and understood whether written or verbal.
• Change Management- Actively supports and implements change based on business needs.
• Makes Timely Decisions- Adapts decision making to the time available and demonstrates sound judgement.
• Coaches, Develops and inspires Team Daily- Attracts, develops and retains highly capable Team Members and builds strong relationships to meet business needs.
• Consistently Demonstrates Accountability and Integrity- Takes responsibility for actions and decisions. Serves as a strong role model for others.
• Acts as a Brand Ambassador- Demonstrates a commitment to a Guest Obsessed experience; serves and satisfies internal and external guests.

Responsibilities- How you make an Impact!

People

• Performance Management
• Hiring & Retaining Talent
• Leadership & Coaching
• Training & Development

Customer

• Guest Service & Atmosphere
• Guest Satisfaction
• Food & Beverage Quality
• Menu & Product Launches

Financials

• Deliver Results
• Planning & Execution
• Inventory Control/P&L

Standards

• Responsible Alcohol Service
• Food Safety/Sanitation
• Hooters Girl Image
• Facility Maintenance & Cleanliness
• Safety & Security

Responsibilities

• Scheduling & Staffing
• Proper Cash Handling
• Team Building
• Manage Vendor Relationships
• Local Store/Grassroots Marketing

Qualifications:

• 2 years of full-service restaurant management experience in a complex & fast-paced environment
• Successfully completed food safety/sanitation training- Company provided!
• Must be 21 years of age or older

Knowledge, Skills, Abilities

• Basic knowledge of Microsoft Word and Excel
• General knowledge in full-service restaurant operations/hospitality industry
• Strong organization and planning skills
• Strong operational skills in a customer service & hospitality environment
• Strong coaching skills
• Intermediate mathematical computation skills
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to build relationships at all levels
• Ability to handle confidential and sensitive information
• Ability to manage changing priorities

All applicants applying for a position involved in the service of alcoholic beverages will be required to obtain a company sponsored ServSafe Alcohol Certificate, and all applicants must have any other legally required certification prior to beginning work in order to be eligible to work for Hooters, gaining such certification does not guarantee the applicant continued employment.

Hooters of America LLC is an equal-opportunity employer and is committed to workplace diversity.  M/F/D/V are encouraged to apply