Housekeeping Supervisor - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Housekeeping Supervisor for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Housekeeping Supervisor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Housekeeping Supervisor is responsible for supervision/leadership of entire housekeeping staff at a high-volume full-service resort. Ensure all hosts are completing their assigned tasks in a timely and professional manner.  Additionally, the Housekeeping Supervisor will be responsible for supervising day to day operation, ensuring the cleanliness of all guest rooms and public space in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Assist Housekeeping Manager/Executive housekeeper to ensure that all housekeeping department hosts are completing assigned duties as required on a daily basis to provide the best possible guest experience
• Ensure all Room Inspectors are completing assigned tasks in a timely manner, assist as needed
• Motivates hosts through specific and individual praise, recognition and appreciation
• Through regular and consistent communication ensures all hosts understand the results expected to achieve
• Inspect the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
• Assist Housekeeping Manager/Executive Housekeeper in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Follow company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
• Evaluate systems, analyze data, evaluate products and technology an establish quality control procedures
• Working with the Housekeeping Manager/Executive Housekeeper manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Ensure that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Ensure that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards 
• Conduct departmental and on-the-site job training of Housekeeping staff
• Evaluate cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements
• Monitor cleaning supplies, keep inventory of supplies and order when necessary
• Perform special projects as needed
• Performs cleaning duties as needed in cases of emergency or staff shortages

Management reserves the right to change and/or add to these duties

Education and Experience Required 

•  Must be at least 18 years of age.
• At least 1-year experience in hotel/hospitality supervisorial position
• High school diploma required, or equivalent
• A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Basic computer knowledge and usage preferred
• Must be able to successfully pass a background check and drug screen

Knowledge, Skills, and Abilities 

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to add, subtract, multiply and divide with accuracy
• Able to lift, push, pull, and move up to 50lbs
• Able to withstand exposure to cleaning chemicals
• Able to operate power machines to clean, wash, shampoo carpet
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
• Able to properly use small hand tool/equipment and a variety of cleaning solutions

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.