What are the responsibilities and job description for the Business Development Representative position at Defenders?
Company Overview
Defenders, a leading provider of smart home security solutions, has been protecting and connecting families, businesses, and larger commercial customers since 1874. Our mission is clear: we help save lives for a living. We're looking for a career-oriented individual who can make a real impact in our team.
Below are the key benefits you'll enjoy working with us:
Job Description
Sales Agents at Defenders receive inbound telephone calls resulting from various marketing and partner campaigns. Your primary responsibility will be to engage with interested Security and Smart Home customers, close sales, and schedule installation appointments with our ADT Field employees. Key responsibilities include:
Required Skills and Qualifications
To succeed in this role, you should have the following skills and qualifications:
Becoming Part of Our Team
ADT celebrates diversity and is committed to building an inclusive team representing various backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued.
Defenders, a leading provider of smart home security solutions, has been protecting and connecting families, businesses, and larger commercial customers since 1874. Our mission is clear: we help save lives for a living. We're looking for a career-oriented individual who can make a real impact in our team.
Below are the key benefits you'll enjoy working with us:
- Unlimited earning potential through uncapped commissions
- Comprehensive benefits package, including medical, dental, vision, 401(k) with match, and tuition reimbursement
- Five weeks of paid training to equip you with the necessary skills
- No cold calling – you'll be focusing on inbound calls from interested customers
Job Description
Sales Agents at Defenders receive inbound telephone calls resulting from various marketing and partner campaigns. Your primary responsibility will be to engage with interested Security and Smart Home customers, close sales, and schedule installation appointments with our ADT Field employees. Key responsibilities include:
- Answering new and existing customer phone calls while following established sales processes
- Consultatively working with customers to close sales by gathering information, determining needs, and scheduling installation appointments
- Ensuring customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up tasks, etc.
Required Skills and Qualifications
To succeed in this role, you should have the following skills and qualifications:
- One year of sales experience preferred
- Proven sales ability and closing skills
- Strong listening skills used to conduct needs analysis
- Excellent problem-solving and communication skills
- Ability to multi-task while speaking to prospects
- High school diploma or equivalent
Becoming Part of Our Team
ADT celebrates diversity and is committed to building an inclusive team representing various backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued.
